Amazing people, great customer service and selection. They have helped my family for many years and we have trusted them and depended on them and have never been let down.
These are simply horrible people to deal with. I have tried for months to get a new wheelchair through them as medicare said I have to use them as they have the contract in my area, and I finally got started with all the paperwork due to them telling me they don't take my insurance for over 6 mos, just to find out they did, I got the Dr.'s appointment, and was waiting to hear back about the PT appointment they wanted, and 2 mos later I still had not heard from them so I called. They said they were not going to sell me a chair this time, because I was rude to one of them. If anything I was treated horribly from the beginning by them, but I knew I had to go through them, so I put up with it. It has been over a year of me trying to buy a chair from them, and now I find out they wrote a derogatory letter to my own Dr. about me, when I haven't done a thing. They have given me excuse after excuse why they won't sell me a wheelchair, so I am now having to turn them in to medicare as they are certainly frauds.
I live about 6 miles away from the nearest store and I called today because I am desperate need of a bed wedge pillow for my husband due to his chronic Bronchitis and when I talked to someone about paying for it over the phone via cc and it being delivered as I don't drive and he is ill they told me it would be a $50 delivery charge!!! $50?!?! Ridiculous! Never will I go to this supply store for anything we need! Terrible to charge someone so much! I can see charging 5 dollars but $50! That's disgusting!