I've used Red Carpet for years with only minor issues. This was the last straw for me. I am known as Uber Man on YouTube and I recently started buying and selling auction cars. I bring them to Red Carpet because I do not have the time to detail them myself. I took my 2012 Impala for a full detail explaining that I do not want the greasy vinyl treatment, I do want the headlights restored, and to pay close attention to the many bugs splattered all over the front. 5 hours later they call me and tell me my car is ready. Upon paying for the car, the manager of the Midwest City location leads me to the garage where my car is located. I notice the headlights are still foggy, there are still bugs splattered all over the mirrors and bumper, the wheels are not clean, the headliner still has soda splattered across it, and there is still spilled shampoo in the trunk. I ask her about these issues and she says the bugs are now a permanent part of my paint due to "acid". She told me the headlights were damaged / discolored inside the lens. She attempted to wipe off the excess grease from the vinyl treatment, then sent me on my way. I was very unhappy with the job so I began posting on social media about my issues. Red Carpet Car Wash OKC addressed me promptly. Sadly, they wanted me to bring the car to another location 20 minutes from where I live and let them spend another 5 hours doing it again. I asked for a refund and explained I would either take it to DIX Auto Detailing in Yukon, or I'd just do it myself. I was told that the owner of Red Carpet would not give me a refund because "labor was performed". I own a business as well, and informed her of this fact. I told her providing labor that results in a poor finished product is no excuse to keep my money. I further explained I wanted a refund or I would contact my bank for a charge-back, and then blast them on social media. I was ignored. I uploaded a video explaining the issues, as well as showing all the leftover bugs they polished / sealed over. I ended up spending hours redoing their work and all the bugs came off 100%. The headlights came clean as well. She lied to the wrong person. I would not recommend using Red Carpet Car Wash.
Brite Cleaners refuses to take responsibility for ruining two pairs of $120 chinos. They were turned into Brite after one wear, essentially brand new, from Banana Republic. Brite applied too much heat, singing them and all of the seams/pockets were visible from the outside. After alerting them, and waiting a week, they redid the work. Then, the pants were heavily faded and had a tear on the leg. Brite, admitted fault by redoing the work the first time - then they would not admit they ruined them when their fix did not work. They refused to make right. Along the way they insulted my intelligence for not knowing the details of their process. They also were very rude at multiple levels: manager, associate. Do yourself a favor and do not give them access to ruin your clothes. This is my first ever review online - that's how bad their service is.
The lady told is that she would turn the breaker off in the middle of us washing because she wanted to close early.
AWEFUL!!!have been ripped off by this car wash multiple times, worse managed car wash in OKC. Paid 2.00 to wash my truck and no detergent in most of the options, then paid 10.00 for the touchless car wash however after it took my money the wash was not operational. No contact number posted at the wash. Avoid at all costs!!!
I bring my clothes that need to be dry clean and the people that work there is always nice
They denied access to a Registered service animal which is ILLEGAL. These animals are exempt under the disability act. They will be turned in.
They do a really good job. Not the fastest but worth the extra time. Everybody I talked to were very nice
Best new car wash around town. Hand wash and dry it, then put their special polish on it. My car is so shiny now, I can't believe it. Definitely going to start taking all my cars there.
I HIRED FASHION CLEANERS TO DRY CLEAN MY HART SHAFFNER & MARX SUIT ON 6/1/17 AS PART OF A LARGE DRY CLEAN ORDER. I RECEIVED THE SUIT BACK ON 6/2/17. ON 6/6/17, I REMOVED SUIT FROM PLASTIC FOR THE FIRST TIME. I NOTICED A LARGE STAINED AREA ON THE BACK OF THE SUIT COAT THAT WAS NOT PRESENT BEFORE I TOOK IT TO FASHION CLEANERS. ON 6/2/17, I TOOK THE SUIT COAT BACK TO FASHION CLEANERS AND SHOWED THEM THE STAIN DAMAGE ON THE COAT. ON 6/9/17, THE OWNER GUS GIANOS DENIED ANY RESPONSIBILITY FOR THE DAMAGE AND REFUSED TO EVEN DISCUSS COMPENSATION FOR THE DAMAGE. FASHION CLEANERS AT NO TIME NOTED ANY DAMAGE TO THE COAT. I NEVER SIGNED ANY WAIVER FOR DAMAGE. THEIR ONLY RESPONSE IS TO SAY I MUST HAVE CAUSED THE DAMAGE TO MY OWN SUIT. WHY WOULD I PAY TO HAVE A NEW SUIT DRY CLEANED THAT HAD AN OBVIOUS STAIN ON IT? BEWARE.
I was banned from the property by the owner when i tried to tell him that my clothes were abnormally wet when i took them out of the washer. I was just trying to be a good customer and let them know, so the machine wouldnt get broken, i was cussed at very bad and belittled and told i should know how to use a washer by my age in front of all the customers, then he was screaming at his worker. This is a very bad man that owns the property and the store next door, i dont recommend anyone to give someone that treats people this way to give him business