They are the authorized service center for AirCat air tools. Dropped off a 1/2" air impact gun for warranty repair. Approximately two weeks had pasted. I had called to inquire about the repair, and was told that the part had been ordered, so I called the AirCat Manufacturing co. to see if the part had been shipped out yet. The customer service lady was very nice, and inquired about the parts order for the repair on the gun. so she called Hydraulic Equipment co. in OKC to see if the parts were ordered. The AirCat c/s lady told me the parts went out the day I had called. So 1 wk later Hydraulic Equipment call's to let me know the gun was repaired, and ready for pick-up. I could not make it to picket up the tool so I sent some one else instead. The gentleman was Extremely Rude to the person I had sent. He had stated to the person if he found it necessary to call AirCat co. direct to find out about the parts, and why did he do this, and he, and the AirCat c/s representative did not Appreciate the fact that a call was made. So he said not to return in the future for any thing else. So the person I had sent took the so-called repaired air gun, and said to the gentleman this is no way to treat your Customers, and to do Business. So the person had told me what had happened when he dropped off the air gun, upon testing the air gun the impact selector did not work, and it had a knocking noise to it. So I had contacted AirCat and talked with the c/s person to tell them what had just happened. They told me that this should had never happened, and they were very sorry about the situation. I told them I still had problems with the air gun so they pre-paid for the gun to be shipped back directly to them for the repair. Do Not bring your tools for repair at this place They were not only Rude, but could not even repair my tool.
The man I talked to knew exactly what I needed and he got it to me fast I will definitely go back to this company for anything else I need
Man here knows what is what in the hydraulic and pneumatic industry.