I am sharing this because I rely heavily on reviews when I am searching for a service of any kind. I want to share our honest experience. It happens to be a very negative one. I would give 0 stars if I could. We had the worst experience with Mill Creek Carpet & Tile on North May Avenue. We ordered all new flooring for our house, both carpet and tile. I will say the carpet guys came and installed without a hitch. Our problem was with the tile. Bottom line, a job that should have taken a week, or two tops, took 4 months to complete. There were so many issues along the way, they installed chipped tiles, the grout lines were (and still are) really low, they grout color was everything from a very light gray to a dark brown depending on where you looked, the color we had picked was Earth, a medium brown, there is lippage that you actually catch your feet on. They cut tile inside the house so everything was covered in a thick layer of tile dust, we had to have a cleaning company come in after everything, we have changed the filters twice now and they are still catching dust. They sent crew after crew to fix things and it seemed that every new day brought a new issue. They moved our washer out of the way and in doing so broke the knob, (a $200 a fix), which we were reimbursed for, but the big thing, is that they tried to glue the knob back on and put the washer back and hope we didn't notice, I noticed when my washer knob was pointed to "Delicate" but the light for "Heavy load" was on, then it popped off and a big fat glob of glue was on it. They cut tile in the driveway and cut INTO the concrete with the saw, my phone charger and my raybans vanished. They completely destroyed our thresholds. Once they laid the tile the thresholds were too tall and the doors wouldn't close, so they literally took a hammer and beat them flat. It looked horrible and there were gaps between the floor and the doors big enough for bugs to come into the house if they liked. I'm sure I am forgetting something, but hopefully you get my point. It was a long horrible experience, I hope that nobody else has this much trouble trying to upgrade the floors in their home
1034 S Ebeling DrMustang, OK 73064
From Business: Oklahoma's flooring leader for over 45 years, whether t's residential, commercial, athletic, or any flooring in between. ThompsonFloorCo. has you covered, give Te…
Horrible service and they cheated us by ordering too much carpet and then tried to take it with them. They subcontract through Lowes so beware.
I have bought two different types of carpet from Millcreek the first one wish for my kitchen and with chocolate brown something I didn't even choose so I talk to a manager and got another type less than a year I mean it just looks like s*** worst carpet that I have ever seen very bad if I was anybody out there I would not choose Mill Creek I would go somewhere else before I would go to this place very very very dissatisfied and embarrassed by other people that has looked at my carpet and the person that I have talked to I think her name is Jennifer.
Lousy service, will be a week since paidd in full , delivery promised, didn't show, no call. Promised time 8:00am , came at 11:00 left for lunch! Told yesterday would be here at noon to complete ( 5 days in the process of flooring 2 rooms) didn't show , no call( " been busy") now , possibly, tomorrow . Totally unacceptable. (
If you want to feel bad about spending your money somewhere, this is your place. Extremely poor customer service. Customer must follow up on everything. Very willing to charge you but less than enthusiastic about delivering. Look elsewhere.
Theo Parker was EXCELLENT to work with -- we just can't say enough good things about him.He did everything he said he would, and we LOVE our new flooring and new quartz countertops.Fantastic!
I have been dealing with them for several months on a claim that was filed on a very expensive floor we purchased. It was sold to us as being the newest....greatest flooring. I had an adjuster come out to look at the floor and he told me it would be a week maybe two before he filed his report. He stated if I had not heard anything by then to call ProSource. I have called several times and dealt with Melissa who has been more than helpful trying to get info however when I called today Melissa referred me to Marilyn because she is the account rep. She tells me she has been out but that I need to talk to Harold because he is the manager. I state that I feel like all I am getting from them is the run-a-round and she just said yeah and sends me to Harold's voicemail who is "no surprise" not available to talk. We shall see if he calls back and when/if he does I will update my review.
I had a home built in 2015 and Southwest Flooring Services was responsible for the tile and wood in our home. There were some issues with the transitions between the tile and wood flooring. I contacted Southwest Flooring Services the week before Thanksgiving 2015, and they have yet to come out and even take a look at the problems. I have called them over six times, and every time there is an excuse such as employee turnover, or "you are at the top of my list to call you", or let me go to the warehouse to determine if the transition is in stock, and I will call you back. Not once have I received a return call from them. It is the second week of February and I am still working with them to have the problems resolved. RUN, DON'T WALK, AWAY FROM THIS COMPANY AS THEY ARE UNABLE TO SUSTAIN A REPUTABLE BUSINESS, .....Initially, I thought my situation may have been an isolated incident, it is obvious it is more the norm, than exception. after reading other reviews here.
We chose a wood-look tile and wanted a dark brown grout for a seamless look. Bill, our salesman, brought out a color he said Teresa, his assistant, had chosen for us, which was a dark gray, and then he corrected himself and said that was another customer's color who had the same tile. He then showed me the color choices, and I selected a chocolate brown. Upon drying, we realized a gray grout was installed. My husband went into the store to discuss the problem and was told they installed the color I chose with Teresa. (I never talked to Teresa to choose the color -- only Bill.) My husband was given one small card of colors to take home to discuss with me, none of which had a chocolate brown color. Upon returning the next day with my husband to ask for more colors, Teresa was extremely rude and literally threw them upon her desk. All in all, communication, organization, and truthfulness are not Metro Flooring’s forte.
By far the worst tiling and flooring job i have ever seen. We built our house three years ago and are having a ton of problems with our flooring throughout the house. the wood floor has pieces coming loose all over. They put the wrong tile in one room of our house and tried to get us to deal with it. Our shower has the most problem. We paid extra for a custom built shower and it has been nothing but problems due to improper construction from southwest flooring. They used sand as filler through the whole floor instead of concrete and the floor has crumbled over time and washed sand down our drain to cause plumbing issues. When we called to ask if they would help in any way the receptionist was very rude. i would advise in no one in using this company ever, unless you like problems.