Purchased a shuffleboard table "on sale" for "50% off" more than 5 weeks ago. Before I purchased the table, I asked about delivery date as I was hoping to have it ASAP. Galaxy promised me I'd have it later the same day. Hours later, they called to say they screwed up and couldn't deliver it until 2 days later. I was upset but understood. When they finally showed up to deliver it, the man who came to my door say "whoops, we broke the legs in transit. Sorry." I remained calm (what was there to do?) and he thanked me for that. He said Galaxy would get in touch with me. They did not. I had to contact them more than a day later. When I called, I got a vague "I don't know when we will get it in." In the meantime, I discovered that Galaxy double charged me! I had to have American Express dispute the charge. Dee at Galaxy never apologized. She said "well how did we do that?"A week went by with nothing from Galaxy. I called a week later. They still didn't know. (Dee again). Two weeks ago, Dee tells me they are fixing the table so it will take a while. They didn't even order a new table for me - they are fixing the one they broke! Then she tells me I got a good deal at "1/2 off" (which I discovered wasn't even true - they had over priced the table by over $2000 to make it "1/2 off") and I should just be patient. I push back a bit and she promised to email the company fixing the legs of the table and let me know something. That was 2 weeks ago. Today I called her once again. She was rude and passed me off to another guy, John who again has no idea when I will get this table. I asked for my money back at this point and got the run around and dumped into someone's voicemail. I will certainly be filing complaints with whomever I need to in order to get my money back that they have had for over 5 weeks without producing a table for me. Oh and the best part? Neither Dee nor John have ever apologized to me for any of this. Do yourselves a favor and buy anywhere else!
We purchased a fantastic Brittany Presidential Billiard table from a private seller. AJ Gill Billiard originally sold the table to the seller. AJ Gi…
Great Place. Bought a Pool and they explained in Detail that the Installer choice was my responsibility that they didn't do installations. I went with their installer and he did a great job. He explained every step including why he had to do the install in steps. There was some delay but it was weather related and he always called me to keep me informed. I will continue to purchase from them.
Great Service. Bought a pool table and hot tub. Delivered on time and as expected. I am going to buy my kids a playset from their this summer.