DO NOT call this company to do your floors. They quoted me 7 days to redo our entire first floor of our house. They moved all of our furniture on a Friday afternoon to one corner of our house. Note that now our first floor of our home us unusable. Annoying to do on a Friday afternoon, but whatever. They are supposed to start work on Monday. Monday comes and Monday goes and nobody shows up to work. After asking what's up, we discover that their sander is broken and they need to get a part for it (you can rent similar sander that works for very little money). Tuesday comes and Tuesday goes and nobody shows up to work. No word on today's issue. We have new appliances set to be delivered next week, so the floor being done is a big deal. Wednesday about 11:30 AM we are at the house when the floor guy finally rolls in. He says he's forgotten the correct sandpaper and has to go get it. And, since he's here for the "long haul" today, he might as well get some lunch. He does no work before leaving after arriving for the day. He comes back around 1230 PM and we finally have someone working on our floors on the 5th day after our home is unusable. Yay! We leave for lunch and come back around 2PM and our guy is already gone for the day. He did about 30 minutes of work. Repeat similar story for Thursday. We then threaten to fire him and he promises they they will put in full days Friday, Saturday and Sunday to catch up and complete project as planned by next Tuesday. Long story short, they do put in a good 3 hours on Friday. About 45 minutes on Saturday and no show on Sunday. Our floors aren't even 1/4 of the way finished and we are having to scramble to find another floor guy to finish the project so that we can take the delivery of our appliances next week. I'm not certain this will all work out, but to say that Feighny Hardwood Floors is bad at business would be an understatement. Patrick is the owner and he just has no control over his employees.
great service .installation are very good from wood flooring to tile flooring you will be very happy
I totally recommended okc flooring. They helped me pick the perfect flooring for my house. They were very affordable. They went over and above to make sure we totally satisfied. They made it a very positive experience. Thank you again
I am sharing this because I rely heavily on reviews when I am searching for a service of any kind. I want to share our honest experience. It happens to be a very negative one. I would give 0 stars if I could. We had the worst experience with Mill Creek Carpet & Tile on North May Avenue. We ordered all new flooring for our house, both carpet and tile. I will say the carpet guys came and installed without a hitch. Our problem was with the tile. Bottom line, a job that should have taken a week, or two tops, took 4 months to complete. There were so many issues along the way, they installed chipped tiles, the grout lines were (and still are) really low, they grout color was everything from a very light gray to a dark brown depending on where you looked, the color we had picked was Earth, a medium brown, there is lippage that you actually catch your feet on. They cut tile inside the house so everything was covered in a thick layer of tile dust, we had to have a cleaning company come in after everything, we have changed the filters twice now and they are still catching dust. They sent crew after crew to fix things and it seemed that every new day brought a new issue. They moved our washer out of the way and in doing so broke the knob, (a $200 a fix), which we were reimbursed for, but the big thing, is that they tried to glue the knob back on and put the washer back and hope we didn't notice, I noticed when my washer knob was pointed to "Delicate" but the light for "Heavy load" was on, then it popped off and a big fat glob of glue was on it. They cut tile in the driveway and cut INTO the concrete with the saw, my phone charger and my raybans vanished. They completely destroyed our thresholds. Once they laid the tile the thresholds were too tall and the doors wouldn't close, so they literally took a hammer and beat them flat. It looked horrible and there were gaps between the floor and the doors big enough for bugs to come into the house if they liked. I'm sure I am forgetting something, but hopefully you get my point. It was a long horrible experience, I hope that nobody else has this much trouble trying to upgrade the floors in their home
Horrible service and they cheated us by ordering too much carpet and then tried to take it with them. They subcontract through Lowes so beware.
I have bought two different types of carpet from Millcreek the first one wish for my kitchen and with chocolate brown something I didn't even choose so I talk to a manager and got another type less than a year I mean it just looks like s*** worst carpet that I have ever seen very bad if I was anybody out there I would not choose Mill Creek I would go somewhere else before I would go to this place very very very dissatisfied and embarrassed by other people that has looked at my carpet and the person that I have talked to I think her name is Jennifer.
Lousy service, will be a week since paidd in full , delivery promised, didn't show, no call. Promised time 8:00am , came at 11:00 left for lunch! Told yesterday would be here at noon to complete ( 5 days in the process of flooring 2 rooms) didn't show , no call( " been busy") now , possibly, tomorrow . Totally unacceptable. (
If you want to feel bad about spending your money somewhere, this is your place. Extremely poor customer service. Customer must follow up on everything. Very willing to charge you but less than enthusiastic about delivering. Look elsewhere.
Theo Parker was EXCELLENT to work with -- we just can't say enough good things about him.He did everything he said he would, and we LOVE our new flooring and new quartz countertops.Fantastic!
I have been dealing with them for several months on a claim that was filed on a very expensive floor we purchased. It was sold to us as being the newest....greatest flooring. I had an adjuster come out to look at the floor and he told me it would be a week maybe two before he filed his report. He stated if I had not heard anything by then to call ProSource. I have called several times and dealt with Melissa who has been more than helpful trying to get info however when I called today Melissa referred me to Marilyn because she is the account rep. She tells me she has been out but that I need to talk to Harold because he is the manager. I state that I feel like all I am getting from them is the run-a-round and she just said yeah and sends me to Harold's voicemail who is "no surprise" not available to talk. We shall see if he calls back and when/if he does I will update my review.