The Problem: I purchased a very nice refrigerator with some very small (almost unnoticeable blemishes), everything worked while it was in the store, and I was told I have a 90 day policy. After delivery and set up, the freezer was not cooling and both ice makers stopped working and then they brought a loaner and took my refrigerator to repair. The Ugly: When you call the store for updates on your item being repaired, they are back and forth, whoever answers gives whatever knowledge they may have off the top of their head, inconsistent information, poor customer service, poor communication, no ability to schedule pick/drop off effeciently. The Good: They do follow up, they back their product, Tobey ( the daughter) is very nice, follows up, does her best, and it seems like they are making an effort to have some customer service. Follow up on Previous Review: To the person with the roaches - For all the horrified reviewers, I did not have any problems with bugs of any type.
Went in to purchase a new refrigerator as mine was on it's last leg or so I thought. Before Tobey would show me any refrigerator she asked me what was wrong with mine. I told her and she said while she would love to sell me a refrigerator I could fix mine for less than $50.00. Told me the part to buy and how to fix it. You can't get more honest than that!! The building is clean, nicely lit and customer service was excellent!! I will be back to buy a garage box and any other appliance I need to replace.
I'm very pleased with this business! I was referred here by another used appliance shop that was out of refrigerators. The appliances were all in wonderful condition- no blemishes, very clean, and very reasonably priced. The owner was very helpful and knowledgable and let us put a down payment on our fridge to hold it until we moved. I will definitely go back if needed and will refer friends here! An added bonus is my 60 day parts and service warranty!
The install team was very professional, friendly and clean. They went above and beyond what I expected. I am very pleased. The sales team knew the products well and knew which system would work in a house with 22 foot ceilings. I have used other local companys in the past and was not pleased with the results. I would highly suggest using Best Buy for your home system needs.
well i bought a washer and dryer set from him.about three months later the washer wasnt spinning right.so i called him and he came out said it needed some spring things after two days he was back.he fixed it for free and its worked great since.he even cleaned my dryer vent return for me.he was great
I purchased a washer and dryer set and within a couple weeks the washer had quit working. I called the store and they honored their warranty with absolutely no problems. My washer and dryer are currently still working great. If I ever need anything else this will be the place I go!
He came to my house and was very professional. He explained what the part that was broken was suppose to look like and how it actually looked. My tv is back together and he was very quick with the repairs! I recommend him very highly!
This place is great! I got my Galaxy S3 fixed there for $70, they saved me over $200 because all i needed was the glass changed other places were charging me $300 for a lcd i didnt even need!
I called just to ask a question for an assignment and the associate was extremely helpful and very pleasant to speak with. I'll do my shopping here for my major purchases.
Billy Logue and his team do a fantastic job. They are punctual, arrived on time and helped educate me about the best solution for our needs. I recommend them.