I highly recommend that if you need a rental car, and either you or your insurance is paying for it, go to this . I'm an in no way associated with any of the people who work here nor do I know any of them outside of my experience here. I called around before finding out that these guys will work with you and/or your insurance company to get you in a car for as little money out of pocket as possible. Not to mention everyone working on the three occasions I was inside the office, everyone, despite the long line and tons of rentals they deal with on a daily basis, was refreshingly nice, playful, and made me and so many others in there laugh. I got the best deal, the most awesome customer service and wasn't treated like a customer but was treated like a friend. I love these guys and will never go anywhere else nor let anyone I know go somewhere else.Oh! and not only did they pick me up but when I needed to drop the car off they also drove me home and dropped me off. I LOVE THIS LOCATION!
Nice vehicle, car was ready. I rented on my companies corporate account and we were billed for extra days. I had to place several calls with the Mgr. to explain that we were charged for extra days and to request that the billing be corrected. I spoke with the Mgr.-Devin last Friday and was advised that the card would be refunded. Today is Tuesday and the card still has not been refunded. I called to speak with the Mgr. and spoke with the Supv.-Brian, who called not tell me anything about the refund, nor look at my account. Each time I inquired about anything, he referred me to the Mgr. One would think a Supv. would at least offer to help and not be condescending... Disgusted and tired of calling. Great car rental if you don't have to deal with the Customer Service, or shall I say the Mgr. or Supv., because Christian and the other staff were professional and helpful.
We rented a car in another part of Oklahoma to drive to Oklahoma City, then for a 10 hour drive after that. Discovered the car did not have cruise control, so I took the car by this Enterprise to see about exchanging it. Tristan at this location not only exchanged the vehicle, but also upgraded it at no charge! He helped me move everything to the new vehicle and I went to pick up my husband, who then informed me I left a cable in the 1st vehicle. I drove back to this Enterprise where Tristan, who had already taken the 1st vehicle to another Enterprise, went to the car location & picked up the cable for me! Talk about going out of your way for a customer! I will definitely use Enterprise for my next rental & highly recommend this location in Oklahoma City - ask for Tristan!!
Enterprise is the best hands down! They will not lie to you like some other companies. Their cars are always so clean and very well maintained. I asked for an economy car this last time, I went to Kansas and back to Oklahoma on $50.00! Amazing car Chevy Sonic!! Cat explained everything to me. It took 10 minutes to get the paperwork done and I was off! I can't believe how fast and efficient Enterprise is! I just wish they had one in Harrah, Oklahoma! They can come pick you up though. Awesome!!!!! Five stars!!!!
As a business professional who rents vehicles about 15 times a year, my experience with National has been exceptional. Decent selection, always clean, low mileage vehicles and as an Emerald Club member, the combination of the pick your car and go pick-uo policy and a return procedure that virtually takes no longer than it takes to gather your personal items and luggage is best in class, IMHO. I no longer even consider other options.
Made phone reservation. Rented an SUV from Enterprise East Memorial Road location for ten days. Vehicle was a 2016 Buick Enclave. This location has an excellent staff, always working to make sure everything is up to their high standards. Great customer service. Fast check in for an early and busy Monday morning. I highly recommend Enterprise. Thanks again for a pleasant car rental experience.
I have rented from this location on several occasions, and each and every time the Staff and Personnel that work there have been over top with good Customer Service. A couple of weeks ago after having an auto accident, we made a phone call and Enterprise was able to accommodate us even though they were closing. We just love how they make us feel important! Keep up the Great Work!
Flight was late. Raining. A really long business day. Everyone here was welcoming, friendly, and helpful. Had my car in minutes and was given recommendations for great restaurants in the area that stayed open later. Turn in experience was exactly the same! They have a wonderful group of employees here! I'll be coming back.
The person coming to pick me up at my house had poor directions from enterprise. Enerprise had only given him cross streets instead of my actual address. Give your pick up drivers the actual address and that will save time and be much clearer. The service was great. The car was very good. I will try enterprise again.
Rented a car to take a trip to Texas. I dealt with 2 young men, Dillon and a young man wearing a derby hat. Both had great customer service skills. This is important in this day and age. I will go back if I need to rent again and will definitely recommend this Enterprise