My friend and I were only allowed one lane. Had we gone in separately and ordered our lanes that would have been fine. H & H could have had double the money for half the time. Another day, I rented a 38 special. I bought ammo but did not use it all. I thought I would rent the 357 next trip and use up the ammo. Every time you rent, you have to buy new ammo! I told them that I had purchased the ammo last time and they said that I had taken it out the door so they couldn't be sure what I had done to it! They can tell that I am not out to modify ammo to shoot through their guns. They just want money. FINE just charge an extra $5 if not buying ammo. People can have whatever they want in their bag and shoot it. The trash in the lane room is always overflowing while 8 men roam around behind the counter doing nothing. Brass needs to be swept up every 15 minutes. Employees need to be supervised and given chores. Be flexible in your policies to optimize profitability. Think outside the box!
I love H&H! I go there for all my archery needs. My bf decided to buy me a bow for Christmas & I didn't really know much about how to use it. I went…
8317 Gateway TerOklahoma City, OK 73149
In the past 6 months or so H&H has had TERRIBLE customer service. My dad has been going there for years and years but now he refuses to give them any business. As for my experience, all the people I had to deal with were very unfriendly, rude, and acted like I was inconvenient to them. I will never go back!!
I took my bow in for new string and cables installed. I was told a price on drop off, and charged $40 more on pickup. This was after being ignored by the staff for several minutes upon arrival. I won't be back and informed the staff of my unhappiness. They answered, "I just charge what they tell me too". Not a good start for being under new ownership.
All I called for was to have the employees that assign lanes, to try (keyword "try") and save 4 lanes next to each other, if possible for our group (12+), so that we might be close to each other. That's it, just try. Response, "No, you have to schedule in advance, pay in advance, etc., etc." Got this response from someone on the lanes, and the Manager (Dan) on duty.This is for Sunday at 4 p.m., 2 hours before they close. (The Sunday we went before, there were plenty of lanes available. And in fact, they gave us the lane next to our's free) So much for thinking we would get that kind of service a 2nd time. Because this outing is scheduled already, we'll go there. NOT next time though.
These guys are terrible. Will not come off their full retail prices. They take more than 24 hours to email an FFL, and several days to check a rifle in. They charged me $75 dollars to transfer a rifle becasue "it was a rifle they could stock". Funny how they don't mention that price increase until you are there to pick up the gun. Maybe I would have bought it there if their prices were not overblown. I like the store, its too bad the staff and owners are too preoccupied with having a "too big to fail" attitude. Simply a poorly run business and I will not be back. Avoid H&H, and give one of the many other gun stores in the metro a chance to serve you.
I love H&H! I go there for all my archery needs. My bf decided to buy me a bow for Christmas & I didn't really know much about how to use it. I went to bass Pro first and they had no interest in helping me. Then when I went to H&H not only did they set it up fantastically for me but they also spent 2 hours with just me helping me learn to use it. They have a great staff. Can't say much for the gun people, but the archery is awesome!
So many guns, and they keep them in stock. Unlike many other places. Great service every single time Ive been there every employee there I encountered was helpful. Prices not bad either biggest draw is they actually have them in stock. A lot of lanes in the shooting range. They have no problem with you collecting your own brass. Will go out of my way to go to h&h, alll dayyy yeaaaaaahhhhh!
well i dont know why people are flipping out? i mean i have never had bad service at h&h. there gun area is amazing always find them helping. and there bow are, amazing. i mainly go there to shoot my bow. they help me alot. overall best service, 10 times better than gun world.
I will never go anywhere else for my bow/archery needs. I recently had my bow re-strung, and am very happy with the service and prices. I checked with Heartland Outdoors, and they were literally $100 higher for the exact same service, and had a 2 week turnaround. Arrowhead had it done in less than an hour! Very knowledgeable and professional.
I had a great experience here! The Owner/Operator of the shop was extremely quick to fix my bow and didn't charge me an INSANE amount to do so! I will ABSOLUTELY be back!