If anyone knows a corporate email that I can get in touch with, please let me know. Used to work at Sonic, and I have some complaints to draw forwards.
My daughter is a grade student,she was hired as a Crew member. Store location Sonic Drive-in 8405 N. Houston Rosslyn Rd. Houston,tx77088 On this date of November 18,2017 my child wasn't paid for her wages. Two pay periods and still haven't received a paycheck. Paycheck for 10-31-2017 also paycheck for 11-14-2017 all she received from the manager at Sonic also the head manger and payroll department was frustrations and lies we ask for the fifteen trance number was told by payroll department their computer system isn't set up to give out a fifteen trance number our Bank allowed a three way calling to clarify there wasn't any deposits are rejection nor attempts made from sonic regarding my child two paychecks I really believe it's some type of fraud alert going on with this sonic Drive-in the manager there at the location probably had my child money deposited in her man bank account it's no telling how many people she has stolen from sonic 8405N.houston Rosslyn h,tx 77088 this location is very much not the place to eat at pay my daughter her money two pay periods worked and didn't get paid for her hourly wages
I went in the other day and got a Bacon & Egg Biscuit for $ 3.49.When I had left I saw the sign said 2 for $ 3.50.Good customer service would have said for a penny more would get you 1 more.This was 10/17/17 about 8 am.
Everything is always old and dried up, the cheese bombers are just a shell with a bitter taste, everyone that I go to the chicken taste like it has been cooked and then reheated in old grease just awful when you pay your money for this kind of food
Van, TX Sonic drive-in is horrible. They play music there so loud that the person taking the order can’t hear, and maybe isn’t paying attention. We repeated our order as loud as we could to him, five times. He just couldn’t hear us, the music was so loud. Asked 3 times for a manager to come out and finally she did. An assistant manager, (teenage girl). Said they weren’t allowed to turn the music down. While trying to talk with her, (again, music so loud it was difficult to understand each other), the inside order taker had totaled up our incomplete and incorrect order. Just a complete disappointment. A couple of days later we drove from Van, TX to the next town- Canton TX- to their Sonic and wow, no music, no problems communicating! They got the order correct the first time. When we called to talk to the main manager of Van Sonic, she told my husband he is just an unhappy person and she couldn’t please him. Never again will we bother giving Van Sonic our business.
I have complained over and over about poor overcooked food and cold food. Corporate won't get back with me and the store manager at the Sand Springs location doesn't really seem to care. We got burnt & soggy corndogs. We also got totally cold double cheeseburgers that were old. The cheese was cold and not melted because the burgers weren't fresh. The Sand Springs Location seems to precook and let everything sit and serve it cold and soggy. Over cooked soggy corndogs on 50 cent day and cold / old double cheesburgers 3 times in a row. We went to 2 other Sonics and got hot Burgers with melted cheese that were fresh! The Sand Springs Adams road sonic is aweful!!!!!
You never get what you want the food is cold they put lots of salt on it and it is disgusting I know it's a small town but still sonics should keep track of their businesses and make sure their quality is good
I went through the drive thru at about 9:30 and ordered a ten piece. Waited over 20 minutes and finally got the chicken and got home and the chicken was old. It was hard, extra greasy, and not even hot. I tried to call when I got home and no one answered the phone, even though they were supposed to be still open. I called the next morning and the manager was very short with me. I didn't even get to fully explain the situation. However, has The young man who was running the drive thru was very nice and very attentive when I got to the window and even gave me a complimentary drink for my wait. The manager said she would replace my meal, but please understand that customer service is very important. I will continue to go back because the employees are very nice. And because it's in close proximity of where I live.
I was able to receive quick service but the quality was far from matching the quickness. Three of the employees had a conversation before greeting me. Then two drown out my request and I had to repeat myself to the employee helping me. The cashier was extremely unpleasant, no smile at all! On top of that, when I politely questioned my total (after paying) she rudely told me it was due to the (extremely over priced) scoop of guacamole. Wow! Glad I don't live near this location!!! I don't mind paying that much when I receive polite service!!! Don't think I'll return to this one though.
Once again, my visit to sonic on 175&Beltline in dallas,tx was bad. I pass another sonic to Go go to this one because the customer serv USE to be great. Now, nobody cares about customers. They cannot get orders correct even if says on ticket what I want, even after having to repeat my order 4-5 times, it's still wrong. The manager gracie walked away from me while I was trying to tell her of the issue. Gracie also had me come back yesterday to get an order replaced for being incorrect & overcooked, but she was off...the other "manager" said she knew nothing about it, shrugged her shoulders & walked off. I asked when will Gracie be back...same person said "idk, tomorrow I guess" shrugged shoulders, frowned & walked away again...the cust svc here is awful, the food cannot for some reason be prepared correctly. The workers are on phones, dancing & flirting more than working. I want a response from higher up management because trying to solve locally does not work & I will have to stop going to all Sonics. I am also posting about this location bad service & yours as well if nothing is done and no response comes from your Corp ofc. Sonic use to be great, but now the cust svc is ruining your stores & reputation. The pic below is my burger that was mayo, pickles & tomato only. Smh oookkkk...