The Problem:I purchased a very nice refrigerator with some very small (almost unnoticeable blemishes), everything worked while it was in the store, and I was told I have a 90 day policy. After delivery and set up, the freezer was not cooling and both ice makers stopped working and then they brought a loaner and took my refrigerator to repair.The Ugly:When you call the store for updates on your item being repaired, they are back and forth, whoever answers gives whatever knowledge they may have off the top of their head, inconsistent information, poor customer service, poor communication, no ability to schedule pick/drop off effeciently. The Good:They do follow up, they back their product, Tobey ( the daughter) is very nice, follows up, does her best, and it seems like they are making an effort to have some customer service. Follow up on Previous Review:To the person with the roaches - For all the horrified reviewers, I did not have any problems with bugs of any type.
My wife and I wish to thank you for your service. In this time and age, it is hard to find someone who is as efficient and courteous as their ad pro…
I bought a used refrigerator from Ron. This bad boy wasstainless steel, it had french doors and looked brand new at 1/2 the price of a new one, i g…
9615 N Rockwell AveOklahoma City, OK 73162
From Business: Mark’s Appliance Service has been Oklahoma-owned and -operated for three generations. Servicing all major brands, we provide appliance repair and installation in …
333 W Sheridan AvOklahoma City, OK 73136
From Business: Family Appliance Repair is a complete appliance repair company in business for many years. We are recognized for providing outstanding services at very affordable…
200 N Harvey Ave #100Oklahoma City, OK 73143
From Business: Expert Brothers Appliance Repair is a complete appliance repair company in business for many years. We are recognized for providing outstanding services at very a…
I'll be the first to admit, I am terrible with any sort of home repair!. I was visiting a friend the other week and we ran into quite the predicament. When we got back from a night out we discovered that her refrigerator had just stopped working. We checked to see if it was plugged in but that was the extent of what we knew to do. A quick search for 24 hour repairmen led us to Metro Appliance Repair. We were able to get service within the hour, regardless of it being after hours. The guy helping us was very informative and took the time to explain what was wrong in terms that we understood. Long story short, our issues was resolved swiftly and professionally. I felt that the customer service was great each step of the way. Pricing was fair and I felt confident knowing that we weren't being swindled out of money just because we were knowledgeable. Would recommend 10/10!
I called Metro Appliance with issues with my Sub Zero refrigerator. They promptly sent out a technician, Lynn Smereck. Lynn was EXTREMELY helpful in helping me decide the pros and cons of proceeding with the repairs to this unit. I felt very comfortable with Lynn's assessment, the cost of repairs, and I was VERY impressed with Lynn's knowledge, professionalism, and workmanship. Lynn's attitude was refreshing; often a repairman is just there to "fix" something. However, I can tell that Lynn enjoys his work. I would highly recommend Metro Appliance to anyone in need of an honest quote, dependable service, and professional repairs. I can truly say that I have found the only appliance repair service company that I will ever call again! THANKS LYNN SMERECK AND METRO APPLIANCE!John HNorman
Metro Appliances Repair saved me money and a huge headache! I was on my way out of town for my anniversary. The kids were going to be left at home alone for the weekend. Wouldn't you know it, my refrigerator goes out. Of course this happens right after buying a week's worth of groceries and enough food to satisfy two growing teenagers and not to mention the friends that just "happen to stop by". I called Metro Appliances Repair and crossed my fingers.....but when they say "Its The Service After The Repair That Counts", they mean every word. Not only did they repair my refrigerator, but called during the weekend to make sure it was doing good. Now this is the type of customer service that you want to experience when spending your hard earned money. Thanks, Metro Appliance Repair!!!
A+ Cool guy, does his own work (Dave). $25 for a service call, a lot of guys are between $50-$80. Fortunately I had a quick fix, he didn't even charge me extra (even tho he was entitled to). He did tell me that he tries not to give people a set time of arrival "I'll let you know when I'm on my way though". Which makes sense in a repair industry. Lucky us he said he would be here in ten minutes (and he was). Gets the customer involved. I new exactly what he was doing. He only fixed the issue that mattered, and told me what to do if I had any other problems occur. Some guys just come in and do some mystery work and leave u a bill for stuff you didn't ask for. PS: I'm not Dave nor do I work for him. ===>> @franksisrandom
Just recently, I had a malfunction with my washer. I was incredibly worried that I'd have to toss it and get a new one. A close friend of mine referred me to Metro Appliance Repair, and I'm so thankful that I gave them a call. Most companies just do the minimum to get it fixed, but their specialist went above and beyond, not only fixing my dryer but explaining what had caused the malfunction and what I needed to keep an eye on. It's a rarity to come across businesses with this great of customer service. If I run into any problems with other appliances, they'll be the first to call! I highly recommend this brand, their many years of service shows through their knowledge and quality of work.
I been dealing with minor problems problems for the last year and I finally got sick and tired of it. Firstly, my dishwasher smelled after a wash cycle some times and stopped working with the Heated Dry setting. I know its nothing major but it sucks to have an appliance and not want to it. My side by side fridge was making a long sort of sucking noise every time we bought home groceries and had the door open I little longer than usually. I saw the good reviews for Metro Appliance Repair and called them the next day. They arrived at the schedule time and knocked out the work in a few hours. Very professional and clean. Awesome Service. 5-Stars.
My dishwasher broke, flooding my kitchen. I thought for sure I would have to buy a brand new one, but Metro Appliance came out immediately and fixed it within minutes. This was very important because I had people coming over that evening and dishes piled up, not to mention the water I had to worry about. So without their fast service. I would have been a mess, literally! The technician was very friendly and polite. You don't always get that when dealing with stressful situations, but I did! I will definitely call this company for any of my repairs in the future!
I love these guys! I had a refrigerator crisis the day before my mother-in-law's birthday party. I called at 6:00 the day of and they had a technician to me in 2 hours! Not only were they speedy and professional but the technician was very personable and made me very comfortable with allowing him into my home. He even tolerated my toddlers running around and asking questions. I would absolutely call them again and again. This is a business I can easily say I trust and get a good value out of. Plus my mother-in-law got her birthday dinner!
I highly recommend Tyson's. I live in Stillwater and needed work done to a 1938 Tappan stove. No one locally would come look at it once I told them the age of the stove. Tyson's drove from OKC and fixed it with less than 30 minutes work. The price for the repair and the long-distance service charge were much, much cheaper than I expected. I asked about some additional work to the stove and he was honest enough to tell me it wouldn't be cost effective to do it. Very professional - highly recommended!