They changed my prespective about home health care. My husband had hard time, not just physically. He was upset that his body is giving up on him. But these nurses, they did an amazing job. They babied him and built his confidence. Now we go for our regular walk. I recommend these girls for anyone. His ortho and primary dr. is very impressed too. Thanks for all help.
Nurses & Therapist were professional & well educated. We would use again.My husband had CABG x3. in Aug 2016
Some administrators, nurses, and schedulers lack organizational skills, integrity, focus, and willingness to help
I have been calling this company since October 2016 to provide in-home care for my mother. I've been told "they were waiting on paprwork to be completed., Last week I received a call that they had the paperwork and had a PCA scheduled this Monday. No one showed up Monday so I called them, No response. Tuesday, no PCA. It's Wednesday and I will call again. I will probably have to change health care companies.
My father is dying of acute leukemia. I came to be with him through to the end. I signed us up for hospice and chose Choice based on a recommendation from his doctor. It has been over two months now and we have hung in through numerous disappointments because we are reluctant to spend the time and energy right now in search of an alternative and worried that a switch at this critical time would not only entail the necessary hassles of administrative paperwork, but in the end be no better, or worse. We have encountered repeated examples of a lack of interpersonal skills, lack of professionalism, and even a simple lack of respect. After two months they are still sending new nurses which has set perhaps an unalterable rapport in which my father will probably not interact with any nurse now except in the most hospitable and superficial way. It is a bother to him now that they come twice a week. I have more to say, but have limited space here. Basically, don't go with this one.
IF I COULD GIVE THEM ZERO STARS I WOULD, BUT I HAVE TO GIVE AT LEAST ONE. THEY ARE UN-PROFESSIONAL, RUDE, AND UN-SAFE. THEY DO NOT FOLLOW HIPAA GUIDELINES AND TREAT PEOPLE LIKE CRAP! IF YOU LOVE YOUR FAMILY MEMBERS AT ALL DO NOT LET THESE PEOPLE TREAT THEM! MY FATHER HAD TO BE RUSHED TO THE HOSPITAL BECAUSE THE NURSE FROM 1ST CHOICE DIDN'T NOTICE HIS BLOOD PRESSURE WAS ELEVATED! THIS IS SOMETHING THEY ARE REQUIRED TO CHECK BUT DIDN'T BECAUSE THEY DON'T CARE! WHEN I CALLED TO ASK WHY THIS WASN'T CHECKED THE MANAGER NIKKI SAID "I DON'T KNOW WHAT YOU'RE TALKING ABOUT, AND IT'S NOT MY PROBLEM." YOU'RE THE MANAGER EVERYTHING THERE IS YOUR PROBLEM!!!
Absolutely horrible. They supplied an apnea monitor for my new infant. They gave us disposable sticky electrode leads (which they bill for 3 times as much as the reusable leads). We went through a month's supply of the sticky leads in less than two weeks. When we finally got them to switch to the reusable leads they billed us and our insurance for leads and wires that we never used. Their customer service is horrible. I would not recommend them to anyone. Any other medical supply company would be better. Unfortunately, we weren't given any option because they were the contracted supplier with the hospital. Avoid them if you can.
Have good equipment on hand, but watch and be careful about billing; will continue billing your credit card months afterward.
Do not use OKLAHOMA HERITAGE HOME HEALTH CARE they owe me for services which were not used because my father passed away over a month ago and they have not paid me yet. The have told me that my 144.00 is not as important a refund as the 2 and 3 thousand dollars they owe other families whose loved one has passed away.Plus they are going to charge me 25.00 refund fee.
I was promised a refund of 144.00 which I pre paid for my father a sitter while I got out of the house. He passed away and we did not use the hours we paid for and they told me I would get a 144.00 refund. Over a month later I am still waiting. I called today and Wes told me, after discussion on what was taking so long, that my 144.00 is not as important as the 2 and 3 thousand dollars they owe other families. He also informed me there is a 25.00 refund fee for them to cut the check.