I've leased and paid in full both my living room and bedroom sets. My experience with them the entire time was wonderful. They always worked with me if I had to pay late and their furniture is of good quality. Of course you're going to pay interest as if you would if you were leasing a car or house. They only show up at your door if you don't pay and don't communicate with them like a car dealership would repo a car. They are super convenient for those with bad credit or for person's like myself who can't afford to buy an entire furniture set upfront in cash. Just yesterday I returned to lease a brand new stove that they didn't have in stock. Although I came in right before closing, he called everywhere that might have that stove, and sure enough, he found one! Paper work and the delivery schedule was handled right then and there. They always go out of their way to help! Those who say that they have bad customer service are those who are irresponsible who don't make their payments and expect to keep the merchandise for free.