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Lucky House

Map & Directions
(1 Review)

1741 W Grand River Ave, Okemos, MI 48864

(517) 706-0638

OPEN NOW
Today: 12:00 pm - 12:00 am
14
YEARS
IN BUSINESS
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Hours

Regular Hours

Payment method
all major credit cards
Price Range
$
AKA

Lucky House Restaurant

Categories
Asian Restaurants, Chinese Restaurants, Caterers, Restaurants
Other Information

Cuisines: Asian, Caterers, Chinese

Price Range : Below Average

Takes Reservations: No

Outdoor Seating: No

COUPONS & DEALS

No coupons available

Reviews

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Erin G.

01/01/2017

Overall
Atmosphere
Food
Service

I've ordered from Lucky House for a long time now and until now, despite the awful customer service and the fact they are constantly late every time (by an hour and a half or so), I didn't see the point of complaining. However this time, after placing my order for General Tso's Tofu (which I know is a vegetarian dish as the lady on the phone told me many times before) I got my meal with pork fried rice. I have been a vegetarian for over 6 years for religious reasons and when I called Lucky House, distressed and thinking that the order must have gotten mixed up, she told me that the General Tso's Tofu comes with pork fried rice and an egg roll. This obviously is a new combo they are doing and I explained the situation and instead of her admitting the issue and apologizing (which I would have accepted and moved on) she tried to blame me. Instead of taking fault and having a new one delivered she demanded I come into the store and pick up a new one (which I can't due to the fact I don't own a car). After her continuing to insist the situation was my fault I told her I wouldn't be ordering anymore from them if this is how they handled their customers. She then scoffed and HUNG UP ON ME. I have been a customer since I moved to the area but I WILL NOT BE ORDERING AGAIN.

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