Heat 'N Sweep Inc
2041 W Grand River Ave, Okemos, MI 48864
|Mon - Fri:|
Fax Number: (517) 347-0119
TollFree: (800) 842-2449
Knowledgable staff. Very friendly and willing to spend as much time as we needed.
My daughter loved the complimentary icecream cooler and refreshments.
We were surprised by the amount of outdoor furniture on display to touch and try out as opposed to browsing a catalog...
04/09/2011Provided by Citysearch -
I have had several knee surgeries in this past year, and I have been trying everything possible to bring down the amount of pain and swelling. My wife suggested that I look at some hot tubs and the effect that they can have on ones body. So I did just that. I found several dealers around the area, but one caught my eye that I had to have. Arctic Spa has a lot of great choices of tubs and an extensive list of accessories to choose from. I came across a store in Okemos called Heatn’sweep. I called them and told them of my situation and they suggested that I come into the store and try out their wet spa. I was in the store the next day, which was Sunday! My wife and I brought our bathing suits and relaxed in the hot tub. I enjoyed the tub for a good half an hour, and then was greeted with a delicious hot beverage when I was done. The staff was extremely professional, courteous and knowledgeable. I came back to the store later that week with pictures of where I wanted to place the tub and measurements. Thanks to the Heatn’sweep staff I found the perfect tub for my family. Now my day begins with a 20-30 min massage and my knee no longer is a problem. I would highly recommend everyone to do business at this store. My wife and I sincerely thank all of you.
11/13/2010Provided by Citysearch -
I needed a new fireplace in my home for several years. So as many people do these days, I researched on the web and came across a veteran store named Heat ‘n Sweep. The sales staff was very professional. Square footage of my house, efficiency of my soon-to-be insert, scheduling of the installation and even what type of flames I wanted my insert to have. To add the icing on the cake, they offered us refreshments. All and all I was very impressed with the beautiful store and its uplifting atmosphere. Thank you everyone at Heat ‘n Sweep for my new insert.
10/23/2010Provided by Citysearch -
I have been a patron at this store since 1991. I have spent over $25,000 in their store since that time. Years ago I think they sought after and sold quality products. I don't beleive that is the case anymore. Over the past 5 years I have purchased a $15,000 hot tub and several outdoor items including tables, chairs and numerous, 4 to be exact, umbrellas. The quality is just not the same anymore. The chairs which are very expensive break all the time. The owner says its becausee people today are too fat for their chairs. He likes to make excuses for things when they break. One might expect that from Wallmart but not Heat and Sweep, when you consider their prices.
I believe they now try to find the chepeast items they can find and then blow up the retail price two fold, and then advertise a huge mega sale to make you beleive it is a great deal. I will use a Sunbrella as a good example. They quoted me a regular price of $1900 and had it advertised at $1199. I went home and searced it on the internet and it had an everday price of $695.00. When they quote you a price be smart and do your homework. It will save you a lot f money.
They also like to make you think they stand behind their products with great service. This couldn't be farther from the truth. They have been out to my home to fix the hot tub at least 7 tiimes and the same problem still exists. They send out people with no experience at all. They are usually young kids fresh out of high school. A good friend bought a hot tube from them as a demo unit. They were told it was one year old. Over the next two years they spent almost $5,000 in repairs. If you ask them today, they will never step foot in Heat and Sweep again.
In a nutshell the people working there ar very friendly but thier products and service suck.. You are buying items that are way over priced that could be purchased for less than half elsewhere and getting lousy service to boot. BUYER BEWARE!!!!
12/04/2009Provided by Citysearch -
My hot tub was old and broke....Its was time to find a new one so we started to search online. I came across a store called Heat N' Sweep in Okemos, MI. The company had a great website with all kinds of products and information. We came into the store and was treated so nicely and with so much respect. The sales staff brought us refreshments and really just sat and talked with us. They didn't try to pressure me or try to sell me something more than I needed. I went with the an Arctic hot tub, which was made to withstand all weather conditions, and was one of the only hot tub companies to sell products all across the world! The installers came with my new tub and removed my old hot tub so I didn't have to deal with it! This is a great company, and now I can see why they have been in business so long!
My wife and I finally saved enough money to get a fireplace installed in our living room, this has been our dream for the last year. We wanted something that would be have quality, stylish features, and most of all efficiency. So the search for a new fireplace began, and we started by doing some research on the internet. While looking through the hundreds of companies and distributors on the internet I came across a company called Heat N' Sweep Inc. The company was located in Okemos, MI and was about an hour away from us. I didn't want to drive all the way down to just look around so I decided to browse around their website. To my luck, their website was full of different fireplaces and gave us some ideas for our own home. I sent an email to a sales associate named Kathy, I told her that my wife and I were shopping around for a new fireplace and that we weren't set on anything just needed some ideas. What I couldn't believe was how quickly she responded, the very NEXT DAY! She sent me pictures, brochures, and catalogs that were just full of information and ideas. She was so nice in the email letter she even invited us to come down to the store and see some fireplaces on display just to get ideas. So we decided to make the drive down and I am so glad we did! We arrived to the store and walk in and I was greeted by such a nice lady and she said her name was Kathy. I couldn't believe it, the email I got was from someone that actually worked on their sales floor! Of course she remembered me from the my email and we began to chit chat and we sat down on one of their furniture sets and began to explain what we wanted. She never pressured us into anything just continually kept giving us ideas that were affordable yet stylish. Before we knew it we found exactly what we wanted. We set up a house call and someone came out and actually took some measurements and made sure the fireplace we wanted would work, and of course it did. After that, we set up an installation date and the installers came out and explained how everything worked and we couldn't believe how polite and professional they were. Before we knew it we were sitting in front of our fireplace, our dream, which is now the center of attention in our living room. Our family and friends would ask where we went and we told them to get to Heat N' Sweep and check out all the great products and ideas they have for your home.
I recommend Heat N' Sweep to anyone looking to add a little spark and style to their home, and they will do their best to meet all your needs and desires. I wish all companies did business like Heat N' Sweep because our state would be a lot better off.
Thank You Heat N' Sweep for making our dream come true!!!
Adam & Lindsay
03/04/2008Provided by Citysearch -
My wife and I searched the net for places to go for solutions for our fireplace which was not doing anything heat wise and we came across Heat 'N Sweep in Okemos. Let me tell you we had the best experience they showed us several different options there was wood gas electric almost too much and a little confusing at first. But we had wonderful people helping (yes more than one) after a few minutes of product we were brought drinks and my kids were being entertained by the staff. In the end we choose a gas insert from Mendota (which was a little more than we found a couple other places but they did not have the service not even close to what they offered us at Heat N Sweep so we were ok with paying a little more) in about a week they sent someone over form Applegate to do a pre-inspection of our fireplace. I couldn?t believe they sent a trained professional from a gas company to do a re-inspection I was very impressed. About a week later the same gentleman came to do my installation he was there for a few hours and made sure all the work was done. He left my home very clean and tidy he made sure I was aware of how the whole thing worked he even programmed my remote control. What a great unit and the heat it kicks out man I don?t know why I waited so long to put this in we have not had our heat up that high and we have had one of the coldest winters I can remember. I will most surley go back and purchase from them again. Much to my amazement they sell patio furniture and grills. My wife completely fell in love with this huge spa that i am sure we will end up putting on the financing account they set up for us. I couldn?t have asked for a better overall experience. I strongly recommend this company for any of your home needs. I asked them about few things they don?t sell and the ladies there made sure I knew where to go to get them. What more can you ask for.
11/12/2006Provided by Citysearch -
I one thing positive I can say about my experience with Heat n Sweep is that it is pleasant shopping there. They serve you soft drinks while you look around, and seem to know their products well enough to sell them. However, should you require anything in the way of technical information, or if you intend to install any of their products yourself, I strongly suggest that this is not the place to go.
I purchased a Mendota gas fireplace, and expressed my intent to do my own installation, and was encouraged to do. If I had been told at the time that doing so would void any warranty on the product, I would not have proceeded. As it turned out, my fireplace had a manufacturing defect, and was unsafe to operate the way it was sold to me. I informed Heat n Sweep of the problem with the unit, and they refused to send anyone out to even verify it unless I paid for the service.
The last time I talked to anyone at Heat n Sweep, they offered to call Mendota to get some suggestion as to how I could fix it myself, but to date they have never called me back. As it turns out, some fittings around the regulator were only finger tight. Gas was leaking every where except the fittings that I did. So I disassembled and reassembled the fireplace and fixed it. I bought a $ 3500.00 box of parts with no warranty. I blame myself, because I had heard that Heat n Sweep wasn't great on service, and I went with them anyway because I wanted the Mendota.
My Mendota DXV 35 with Bentlley faceplate looks great, just like Heat n Sweep, but in reality it is a poorly constructed piece of junk. By the way, we were told by one of their service persons that the blower fans tend to fail.