I had to wait several weeks before the photographs were ready, and when they finally were, I never received notice until I received a rude email telling me "I did my part now you do yours!" and giving 2 options for days to pick up -with very limited hours. When I arrived to pick them up, I was told that I was being billed extra because I was late picking them up. I disputed the fee being added because I never received notice. I was then told it was because she added 3 extra photos to my package. I explained that she didn't have my permission and I didn't want the extra photos. The truth be told - I didn't want any of the photos because all the heads appeared to be morphed on to the bodies. I'm surprised she actually got them on the right person. I would definitely not recommend her as a photographer and/or a business person.
Poor customer service. Scheduled a sitting for today and photographer failed to show up. We live an hour away, so it was a big disappointment and inconvenience. When I contacted her about it, she didn't apologize for her mistake of writing down the wrong day. She tried telling me it was yesterday. I went ahead and triple checked our conversation via Facebook messaging, and it was clearly supposed to be today. Then, she was not very accommodating to make it up to us. I would definitely not recommend.
Best Photographer.....I have been going to SMILES for 25 years....lived in several different States though out the US and I end up coming back here after paying a fortune for poorer quality pictures of my family.....she is so reasonable and so good...I have used other photographer in the area and couldn't afford to buy only the basics LOVE LOVE LOVE SMILES.....and I don't even know the photographer name LOL