I was looking for a new motorcycle shop, as the others I have visited in Utah were absolutely horrible. I can't count how many times the sales guys at other shops called me "bro". I'm not your Bro.....and no, I don't work out. Nor am I looking for my "next sick ride."The guys at Newgate were very professional and customer oriented. I was only looking for a new cover for the winter, and Dale was just chatting up. We talked about what kind of riding I do, and what I ride. I mentioned about getting a newer bike...and he showed me a couple used bikes. No pressure, very knowledgeable and courteous. Not once did he call me bro, or try to squeeze my bicep.Nonetheless, I had a beautiful 2012 bike under me in about 2 weeks. They even searched for the extra seat and windscreen from the original owner.I truly understand customer service - - and these guys nailed it. I was once a small business owner, I owned a Trek Bicycle Concept store, so I'm pretty quick to judge a poor business. 5 stars for Newgate Motorsports.
I was perusing the KSL classified when I stumbled upon an ad for a 2012 Goldwing. I called to confirm the details Including the unbelievably low price. I went to the store to check it out and met Stephanie who was incredibly helpful. She answered all my questions and willingly agreed to let me take the bike out for a test drive. Everything checked out perfectly. There was no sales pressure. I put down a deposit got my financing worked out and picked it up two days later. They tell me they have a tech that has worked on Goldwings for thirty years so I took my 2003 Goldwing into their shop for service. I'll post an update about my experience.
I'd never been in the store before. I went looking for pads for a used jacket I bought. they didd not have pads but I had a great experience visiting the store. They had tons of used bikes out front to drool over. As soon as I went through the door someone was asking if they could help me. Upstairs they had tons of helmets, jackets and other goodies. Again once upstairs I had two different people ask me if they could help me. I'd certainly go back again. A lot of places ignore you but not these folks.
Dealing with Fred and the rest of the staff at tripple s was amazing. Fred was upfront and fair when working out the details of the transaction. When we arrived the vehicle was cleaned and ready to go with the accessories we requested. Fred went the extra mile to quickly add and install some additional speakers last minute for us as well. I would highly recommend doing business with Fred and the rest of the staff at tripple s!
Just bought a bike from Newgate Motorsports. The salesman was professional in his approach and I didn't feel pushed in to buying. They made the process easy and pain free giving me every option. I also bought a helmet from the parts department. Trevor is super knowledgeable and had great advice on what helmet to get. I'll definitely make return trips here to buy more toys and parts.
While on a two week trip, one of our Ducatis needed a rear tire. I called these guys and they made a special effort to get a tire installed the same day so we were able to stay on schedule with out trip. The service manager Matt and parts guy Trevor were excellent. I highly recommend.
I was looking for a snowblower for my mother. After shopping several Honda dealerships we found that Newgate had the best pricing, the sales staff were respectful and did not pressure for the sales. Mom loves her new snowblower but still needs help pulling starting it.Pray for snow
Bought my Harley Davidson Iron 883 there. Worked with Holly. Had a great experience, they addressed all my concerns and even went out of their way to deliver my bike to my home. Looking forward to riding with Holly and doing business with them in the future. Much love.
Thanks to Matt and company for getting me in for a quick one hour a tire replacement on a one day notice in the middle of a cross country trip. Much appreciated!!
Chad and Stephanie assisted me by getting my 2016 RZR repaired. I appreciate the lengths to which they went to ensure I remained a satisfied and loyal customer.