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Business Description
Founded in 1980, Bonneville Billing & Collections offers information technology and billing services for hospitals, utilities, municipalities, medical offices, retail and grocery stores and restaurants. The company provides calling and mail order services. It processes more than 1 million checks, letters and accounts on a daily basis. Bonneville Billing & Collections also offers electronic funds transfer, remit payment, collection, and check recovery and verification services. The company receives training sessions by the International Association of Commercial Collectors. Its management services include the online payment of medical bills for patients. Bonneville Billing & Collections provides predictive dialing and automated voice messaging services. It is a member of the American Collectors Association.
Hours
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Extra Phones

TollFree: (800) 660-6138

Toll Free: (800) 660-6138

Payment method
debit
Neighborhood
Southeast Ogden
AKA

Bonneville Billing & Collection

Category
Collection Agencies

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Reviews

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Tara G.

02/23/2016

Overall

This is the worst company to work with. I used them to help collect on past due amounts from clients. Over a year ago I entered several account through out the next couple month I had entered 33 cases all together. They never did anything on my cases. never collected anything, never pushed to get judgments, nothing was done! when I called a year later to follow up the lady was rude and told me she was not allowed to talk about my files. Are you kidding me? I put them in collection, they owe me money and I am paying you to collect it and you cant update me on where we are at with this? She was so rude and inconsiderate. after finding out that they do not work hard on collecting debts I decided to pull my accounts and take them over to someone else. They got meaner after that. Their customer service is horrible. They dont do anything to help collect debt. They are a waist of money and time. After a year I have only lost more money with them.

Kellie W.

06/17/2015

Overall

This organization is very unprofessional. They refused to validate debt or provide account information of what they had on file. Also refused to send out any details of accounts until they had employer on record. Had to speak with a manager just to ensure they would send out information. They are definitely not following the Fair Debt Collection Practices Act Sec. 1692g. - Validation of debts.

Pxybug

03/07/2012

Provided by Citysearch - 
Overall
This Collection Agency are Conartists!

I owe for some medical bills I accumulated after getting into a car wreck and didn't have insurance. My bills remained the same amount even though they have been in collections for a time. However just recently my amounts have doubled from their original amount. WTH! This shouldn't be legal!

Chris55

01/10/2012

Provided by Citysearch - 
Overall
People Can't Help it When They Get Sick

If someone has run up bills from being frivilous, that's one thing, but when you get into debt from having to have medical care thats completely different. I had life saving aortic valve replacement surgery and at the same time had an aortic anyerism repaired. Come to find out, I was born with a defective aortic valve. The only way I managed to get the life saving operation was with the pre-existing insurance plan that Obama set into place. The entire bill was nearly $400,000.00. Yes thats right. I owe a ton of medical bills, around $30,000.00. One of the bills finally made it to Bonneville Collections and they don't care if the medical expenses could not be helped and you don't have any money. No doubt, they are vultures. I hope these people are proud of themselves.

JHfromBountiful

01/05/2012

Provided by Citysearch - 
Overall
Not Consumer Friendly and can't work out realistic paybacks

As a consumer I'm extremely dissapointed that I couldn't work out a payment plan. This institute of nonsense purchased a loan from a Creditor that was more than 6 years old for pennies on the dollar and then immediately sued me. I'm recovering from 3 surguries and a major life event and have credible credit and history. They only wanted to know my employer so they could immediately file a writ of garnishment. I appealed the cost in court and now need to file bankruptcy so that I can afford to pay a realistic amount of income towards real living and to secured creditors. These guys lost in the end because they won't work with consumers with realistic pay back plans. If you have a business and have customers with credit issues work it out don't hire these people because they waste time and money and only leave bad faith and hardship for both the consumer and business overall. Unprofessional, unable to communicate over phone, won't document what was discussed and even worse Legal Counsel that could care less about the situation and only plays to ""win"" even if they lose due to dumb strategy and tactical views into credit law.

Anonymous8108

08/01/2011

Provided by Citysearch - 
Overall
HIGHLY UNPROFESSIONAL! -100 STARS AS A BUSINESS OWNER

Bonneville Collections isn't even remotely professional...and of course the people writing reviews are people who have at one point owed them money WE ARE THEIR CUSTOMERS. If Bonneville didn't have people who owed money they wouldn't have a business!

Just because someone is behind on a payment doesn't mean they are any less of a person. They deserve the same respect you or anyone else does! Take this for example I was a Bonneville customer who was treated very poorly. I was in a major car accident, and should have been covered by both my auto and health insurance. Unfortunately, to save my life I was taken to an out-of-network hospital. I was in a coma, so I am apparently scum for not letting them know that hospital wasn't in my network and deserve to be treated like a piece of crap for not paying them the second I got out of the hospital. IT GETS BETTER! Because of the lovely way medical billing works this specific account actually went to two seperate collection agencies...(AGAIN ACCORDING TO BONNEVILLE COLLECTIONS I WAS SCUM, AND WORTHLESS SINCE I COULDN'T PAY $100 A MONTH). Now the other collection agency I worked with was very understanding, and actually got payed off quicker because they treated my with respect. Not only that but the amount was larger with them. However instead of calling and yelling and then threatening court, they worked with me and my situation. Didn't roll over and tell me oh its ok you don't have to pay anything! They treated my with respect, and understood that someone who hadn't worked in 6 months could probably start out with a payment smaller and then make larger payments.

In the end I now own a business, and actually use that collections agency (Express Recovery), and they are amazing and professional. I wouldn't treat any of my customers even if they were to spit in my face the way any Bonneville Collection Representative has treated me so I would never want any of my customers who may owe me money to ever have to go through the DISRESPECT, and HARASSMENT Bonneville Collections has to offer!

OGolly

07/13/2011

Provided by Citysearch - 
Overall
Just Another Lowlife Collections Co

I have ye to come across a collections company that is not owned or managed by low-life bottom feeder types, and Bonneville is no exception. They even jam ordinary caller ID so you don't know who's calling. Right ... like that works. Here's a clue, Bonneville, you're THE ONLY ONE who does that!

Based on personal experience and a little research, this company is dishonest, evasive and cannot be trusted. If you are a business, do yourself a favor and screen your customers better rather than resort to low-life companies such as this one.

Hamiltons Gift

05/25/2011

Provided by Citysearch - 
Overall
Boneville Smells Like the Great Salt Lake

Two issues: #1 we own a business and in the past four years we have had only 3 checks that were returned for INSF. So why would anyone want these illiterate idiots collect checks for their business. We have found that most people pay their debt. So, Bonneville would never get our business.
#2 I had a $7.83 check returned by my bank. My employer sent my direct deposit to the wrong account. The only check that it affected was one that went to Bonneville. I was on the east coast for 10 days and when I got home and found the envelope I sent off a check for $27.83 (ouch). They claim the check I sent was for only $27.00 and so because of that they are charging me another $20 for the 83 cents they claim wasn't included in my check. And what can consumers do? Absolutely nothing.

courtburg

11/29/2009

Overall
concerned

I owed money and I was reluctant to give them my debit card number, but I did anyway. I told them they could pull out 20 dollars one time and they pulled out 103$. I talked to them about it and they said they only pulled out 20$. The following month they did the same thing 103$. I talked to my lawyer and he said under the fair debet collections act they could not pull out any unauthorized amount of money. If this company files aginsed you get ready to get a lawyer and take them to the cleaners!

blick30

11/13/2008

Provided by Citysearch - 
Overall
Most professional agency around

I love how the people writing the reviews are people who owe money. Of course they're going to give the company a ""bad"" review. Puhleeease..... people - be responsible for your own finances. The doctors offices, businesses, utility companies, etc.... need services like what Bonneville Collections provides to help them get their money back. If you provided a service to somebody, don't you think you should be paid? Also, there are strict laws which collection agencies have to abide by. You better believe they adhere to them. And they are pros, the company has been around for a long time. Much better than some of the other fly by night ""businesses"". They get the job done otherwise they wouldn't be in business. How about pay your bills and then you wouldn't have to worry about them at all?

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