Big O Tires
1893 N 400 E, Ogden, UT 84414
Fax: (801) 467-5461
Fax: (801) 737-4783
TollFree: (800) 639-8473
Big O Tires LLC
Specialties: Four Wheel Drives, 4wd, Trucks, 4 Wheel Drives, 4x4s
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I had the worst, most dishonest, customer service experience of my life at this Big O Tire today. I got a flat and had to drive in on a spare tire. I choose this Big O because it was the closest tire store. I was greeted at the door by a sales rep and I told him I needed to buy a new tire to replace my flat that I believed was beyond repair. He said he would take a look and see if it was repairable. After checking he said it wasn't because of the location of the leak. He said he just got four used tires that had maybe 1,000 miles on them that he could sell for $100/each which he made sound like an amazing deal. I had no idea that I was being asked if I wanted to replace all four tires, my other 3 were only at half life and I was very clear that I only wanted to replace my flat. When he said he just got 4 it simply seemed like a detail. I told him perhaps it's just been a while since I bought new tires because the last time I bought them they were about $100 new. He said that for a new tire I'd be looking at spending $150 and then he took me over to show me the "new" used tires which looked as good as new so I told him I'd go ahead and go with the used tire. I ended up having to wait for a full hour then the sales rep came to get me and told me my new tires were on and he was ready to have me pay. I said: "tires"? "I just came in for one tire!" He seemed really angry at my response and demanded that I just agreed to buying all four tires. I think that if it was just a honest misunderstanding that the sales rep would have said that he was sorry for the misunderstanding and would have offered to hurry and make it right but I felt like I was being pressured to buy all four and I really doubt they would have pulled this sort of tactic on me if I was a man. I'm afraid I didn't take it well at all. The manager had the shop put all my tires back on including the spare. I told the manager that I had never encountered service like this before and I would be leaving a review and he snidely said that he was certain no one that knows me would be surprised by it which is funny since this is only the second negative review I've had to leave. When I left the sales rep was just glaring hatefully at me through the window, it was really quite the cherry on top of a horrific experience. It worked out well for me in the end though because I just went south a few blocks to Discount Tire and they were wonderful. I got a new tire for $77. They couldn't have be more upfront with the way they have you pay before the work is done without any deceptive up selling so your certain of the work and the prices your agreeing to. The wait was only a half hour. But for me, after leaving Big O, the best part was how gracious, upfront and honest they were. The last time a business upset me as much as Big O did today was 11 and a half years ago at a used car dealership when suddenly the price of a car I was interested in went up when I sat down to start the paperwork.
I wish I had the ability to assign a negative star value to this review. We have been a long time loyal customers to this Big O location. As I look back I can't say why we have continued to use them for any reason other than their location.
We have had trouble with a BRAND NEW set of 4 tires and needed some help. When we politely requested some actual customer service, both my husband and myself were refused service, and belittled by both a salesman, and the store manager. I will NEVER return or recommend that anyone uses this location. Luckily a different (respectable) location is willing to listen to the problem and try to help.