I have been a customer for many years. The only thing I ask of them is to PLEASE do not put a crease in ladies pants. There is a tag on my laundry bag with those instructions and I also attach a personal note to the pants. I just received my cleaning and sure enough, there's a crease in the pants. The quality of the pressing has gone down hill. I'm going to have to look for another dry cleaning service. I've talked with the manager a couple of times and they still can't get it right.