I absolutely LOVE The Animal Park. I take my siberian husky there all the time for puppy daycare, and also boarding when we are out of town. It has helped socialize her, and also lets her play and burn up her energy while I am working. She loves it there, and they take really good care of her. She is always excited when I drop her off, and always tired and happy when I pick her up. The owner and staff are ALL very friendly, and they even helped me find a food that worked for my dog's allergies. I am extremely impressed with their customer service, and their attention and care for the dogs.
1221 E 3300 SSalt Lake City, UT 84106
From Business: This is NOT your parents' pet care facility. Nor is this the "same old Brickyard Kennel." We have new management & a whole new style -- come on in, & Experience t…
I would rate 0 stars if that was possible. Worst customer service ever!!! The owner, JJ is one of the rudest people I've ever done business with and I will NEVER set foot in this store again. I have spent thousands of dollars in this store and referred many people here, but that has all promptly come to a complete halt. I feed my dogs the Acana regionals Wild Prairie dog food from this store. At $75 for a 28 lb. bag, it's pricey, but well worth it for my fur-babies. About a month ago, I went in to purchase my regular dog food, but was informed that they got a new distributor and were out of stock. Disappointed, but realizing the circumstances were beyond the store's control, I purchased a smaller (15lb bag) of a different flavor from Acana's same line. I paid $56 for $15. I purchased the smaller bag thinking the next time I went in, surely they would have gotten the Wild Prairie back in stock. I was wrong. I went in yet again, about 2 weeks later and they were still out of my regular food, and this time also out of the one I had purchased 2 weeks prior. My dogs have food allergies and are very sensitive to what I feed them. It's always a scary thing changing their diet. Frustrated, I asked the owner if they would substitute another flavor of the same line. Acana's Pacifica, it runs about $10 more than my regular, but asked if they would give it to me at the Wild Prairie's price since this was the 2nd time they had been out of stock. Reluctantly, JJ agreed but not without being rude. Well, it's been a week and my dogs HATE the Pacifica. I saved my receipt, as I have saved EVERY SINGLE one of my receipts from this store. I did not however, have the original bag the food came in because I have a 30lb dog food container I keep the food in to keep it fresh. I brought the dog food back with my original receipt, but was informed by JJ that I would be unable to exchange the food because I didn't have the original bag with the UPC code. If he would have kindly told me when I purchased the food to save the original package, I would have. No food was missing from the bag, as my dog's had been eating my mom's dog food she buys for her dog since they hated the Pacifica flavor. JJ told me they would be getting a new shipment of my regular food tomorrow, but would have to purchase at full price. Load of crap!! I left this store VERY disappointed, and decided to call Acana's corporate to see what they had to say. They were very kind and more than willing to work with me and get me compensated for in a fair manner. They also stated that each of their sellers is free to run how they like, but that they'd never heard of one of their suppliers running business like this. They recommended I shop online at chewy.com, I checked them out online and their prices are about $10 cheaper than animal park on the wild prairie food, plus free shipping. Furthermore, if you get on their auto-delivery program, it's almost $20 cheaper! I guess all in all, it was a blessing in disguise that JJ at Animal Park treated me so poorly, because I will now be shopping at Chewy.com where they have AWESOME customer service and AWESOME prices!! :D