In mybook® Food Collection (edit)

Added to your food collection.
Removed from mybook!

We took this business out of your food collection.

This business has CLOSED(report as open?)
Sponsored Links
Hours
Mon - Sat 11:00 am - 9:00 pm
Payment method
all major credit cards, amex, discover, master card, visa
Price Range
$$
Categories
Thai Restaurants, Asian Restaurants, Family Style Restaurants, Restaurants
Other Information

Parking: Lot, Free

Wi-Fi: No

Bike Parking: No

Attire: Casual

Cuisines: Asian, Family Style, Thai

Alcohol: No

Takes Reservations: No

Outdoor Seating: No

Price Range : Average

Coupons

No deals available. Claim this business to add deals.
Claim this business

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

jbman279

03/16/2012

Overall
Great tasting food but horrible service!!!

If I could give 0 star rating, then I would.  I've never eaten at a Thai restaurant before much less this particular restaurant and after this experience today, I won't ever go back to Thai Spice in Odessa, Tx ever again. Me and some of my co-workers went to eat here for lunch on Friday, March 9, 2012. We had an hour and a half to eat lunch which is plenty of time. From the time we placed our order to the time we got our food, it had already been an hour and this is not an exaggeration. By the time we got our food, we barely had 25 minutes to eat and get back to work. Meanwhile, there were customers coming in after us (even minutes) that were served before us within a matter of minutes. And, during that entire hour or more of waiting for our food, the waitress didn't give us any refills or update us on the status of our food. It wasn't until after an hour had gone by, that one of my co-workers had to ask our waitress what was taking so long. Her response was “We have two or three customers ahead of y'all and then we'll start your order.” About 7 to 10 minutes later (after having waited an hour), we finally got our food when we were about to walk out. When we finished and before we left, we tried to talk to the manager and reason with him that it was ridiculous that we had to wait that long to get our food and that we shouldn't have to pay for it. The manager wouldn't budge and said “No!” That we still have to pay full price since we ate the entire meal. He also that if we didn't have that long to eat, that we should have gone somewhere else. HELLO!!! WE HAD AN HOUR AND A HALF!!! THAT IS PLENTY OF TIME TO EAT LUNCH!!!  I can go to a any other busy sit-down restaurant like Olive Garden, Chilis, Texas Roadhouse, etc. and be out of there in less than an hour. And, if there was a problem, the managers at these restaurants have always been reasonable and understanding and either give me the entire meal for free, or a portion of the bill taken off, or at least a discount for that visit or the next visit. The manager at this “Thai Spice” in Odessa, Tx wouldn't even meet us halfway and give us some kind of discount and still made us pay full price. Needless to say, I wasn't giving them any tip and I won't be going back. That is just bad business practice and it's wrong to treat your customers this way. I've had bad dining experiences before (as I'm sure everybody has at one time or another) but nothing like this. Unbelievable how bad the service was and the manager wasn't even willing to do anything about it and does not hold his employees accountable for bad customer service.

ILuvTheFood

07/31/2008

Provided by Citysearch - 
Overall
Best Kept Secret in Odessa

This is great thai food. They always get our take out orders correct and the food is fresh and healthy! My son hates to try new foods and he loved this place! Quaint setting and the people are really friendly

Sponsored Links
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback