Nightmare! I had to use this company because City of Odessa workers damaged my car window and they have a contract with this place...They came out to my work location last Friday to replace the rear quarter window in my car. I didn't initially see how bad of a job he did because the trim was covered with blue tape...but, he left the inside covered with glass shards...then yesterday, I removed the tape to find the window was installed crooked...the curves did not line up, so to accommodate for the gaps, he filled them with black caulk...the trim stuck out about 1/8" beyond the door trim and several pieces of weather stripping were just scuffed up and missing in places....I Called Permian Glass first thing this morning and the same technician was sent out....He told me that he did a "perfect job"....Really??? So, I called Permian Glass again and they told me to bring my car in at 1pm to let them see the damage....They took my car to the back...supposedly to look at the damage and to vacuum the glass shards (I had already cleaned them).Sylvia (apparently the owners son's wife - not positive) was extremely rude...She told me that they removed my window and could not reuse it because it was defective....She refused to take accountability for the screw up her technician did and tried to blame it on the window...She told me they can't get another window for several days and then they could try to reschedule installing it....In the meantime, they left me with a piece of plastic blowing in the wind to cover the hole.I am not going back to them....The city gave me a check and Glass Doctor will fix their screw up tomorrow....If I could give this business negative stars I would because that is absolutely no way to treat customers!
I am extremely disappointed in the service I received there, I had my vehicle there at 11 ,my husband and went to eat lunch and came back and the tech had driven off and left my vehicle door open and the keys in the ignition, there were two people walking around my vehicle who did not work for s…
I've had many windshields replaced at Permian Glass over the years. They have always supplied good service and value. I recently had a windshield replaced just after the ice storm in January 2015. and within a week I got a rock chip. ... %#!@!. I stopped by Permian Glass and Shannon said he…
2802 Eastover DrOdessa, TX 79762
From Business: If your car is not running very smoothly, it might be time to give it some TLC. We can take care of most makes and models so just give us a call and we can schedule a service time for you. From clunkers to classics, our expert team of mechanics can take the saddest car and transform it into a sweet-running street machine.
i called for an emergency windshield for my ford f-150, was passing through town, they told me that they had the windshield in stock to drop off or was able to wait, i would highly recommend them they the girls are very polite and professional and the tech's know there job. Got it done right a…
ACT Siding and Windows: David. Odessa Texas. DONT USE THEM!! I had him come give me a quote. I explained that I would be taking a loan from my 401k for the project so I needed the full $ figure. He worked up the quote. He gave me his whole spill, I bought it. Hook line and sinker. He showed me h…
2701 S County Road 1198Midland, TX 79706
From Business: We specialize in automotive glass replacement services. Since 1962, we have serviced the automotive glass needs of individuals, company vehicles and or equipment glass, all fleet customers, and insurance claims. We service the entire Permian Basin and the surrounding area.
3806 W Loop 250 NMidland, TX 79707
From Business: Auto glass damage can happen anytime, anywhere. For the moments you can’t get to Safelite, our MobileGlassShop™ can come to you in the Midland area with mobile auto glass repair or replacement. Our convenient onsite service provides the same superior options you find at Safelite locations, including our exclusive GlassHeal…
This is a great place to get your tints done. I just got my tints done today and I'm so glad I got it done here and the people there are great.
I've had many windshields replaced at Permian Glass over the years. They have always supplied good service and value. I recently had a windshield replaced just after the ice storm in January 2015. and within a week I got a rock chip. ... %#!@!. I stopped by Permian Glass and Shannon said he would have the chip repaired the same day at no charge. Had it fixed and can't tell there was ever a chip there.
These people are awesome! So courteous, and friendly, and NICE! If you've spent any time in west Texas, you know that customer service is virtually non-existent in this part of the country. But Absolute Auto Glass not only does a great job on my vehicles, they are professional and knowledgeable, and they actually return my calls! I absolutely recommend Absolute Auto Glass.
The place is very clean, professional, and comfortable. It did not feel like that I was waiting long when I went in for a window tinting yesterday. This morning, I am taking my 2 vehicles. I trust them with my cars!
The WORST customer service I have ever encountered. The owner, Shannon, is very rude. I paid $428 upfront and Patty ordered the wind shield for my car, and set appt for 2 days later. Then she calls to explain that she ordered the wrong part even though I provided the correct VIN #. Mistake was caught only after the broken windshield was removed at time of appt. Patty offers to put on a temp windshield, I agreed to have a temp put on, then she proceeds to tell me she must get owner approval. He(shannon), then gets on phone and says that he got stuck with a $400 wind shield he can't use, called me a liar because I didn't provide car info to get the right part. I told him Patty took VIN # and should have ordered part according to that. The yelled at me to pick up my car and go somewhere else. He said he is the owner/manager and didn't want to deal with this, said he was the &quot;final say so &quot;. When I asked about the wind shield he yelled he would put the old one back on. I wonder if it is safe to put a broken wind shield back on. Truthfully, I wonder how hard would it have been for him to return the wrong windshield and get the right one.? He yelled at me that he was already out $400 and hung up on me. I had to call back to ask when I could pick up my car, broken wind shield and all, and when I could get my money back. Jackie was nice and told me when. They will be fixing my windshield only because we are unable to drive car that way and had to pay for frieght of new wind shield, an extra 73.00 more.
I called the 432-524-4495 (an Andrews #) around the November 20, 2012 and was told that the installer would call the week on December 10, 2012 to arrange a time to install a glass in my mobile home. When I called back on December 18,2012 to find out what the problem was, The young lady that answered the phone said, "We do not go to Andrews". I explained the conversation that I had with Patty and the conversation that Patty had with Mike (the installer) while I was on the phone. The young lady continued to deny that the conversation happened...Poor business ethics if you ask me. The yound lady finally called me back and said, "Mike remembers something about that but he said, "we were too busy right now to go to Andrews".