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3717 Lake Emma RdLake Mary, FL 32746
From Business: Casual seating inside/outside, family owned Pizza Parlor, NY Pizza, Chicago Deep Dish, Grandma Pie, Stuffed Pie, and other family specialties items. We make fresh…
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Horrible customer service! Waited an hour for our pizza to be delivered, only to find out that they delivered the wrong pizza. Management response was to credit the incorrect pizza or remake it but wait another 65 minutes for redelivery! Insane! Why should I have to wait another 65 minutes for their error?! Would not credit our tip back either!
I will not spend another dime in this franchise as the "manager" Sherry displays no customer service. She is unprofessional and doesn't know company polices as I asked for a refund and she refused stating, "we don't give refunds so either take this pizza or get out of my store". However, when I asked to see the policy stating such, she could not show me one that stated there are no refunds for unsatisfied customers. She was very rude and I will be reporting her to the corporate division as I do my research tomorrow.
Great place for a New York style pizza:-)