Say they are open until 5:00 but at 4:10 they were turning away customers. Even worse, about 5 guys were just standing around while I sat and waited for help. Finally when I called over "Are you open?" (which clearly they were as they were drying other vehicles) they said "no." I went straight over to Palomar Car Wash on Paseo Del Norte in Carlsbad. They were great!
I bought my car here and after the service, it is as good as new! I'm a fan of this carwash center. I would surely use it again.
In the past they have been good however on Saturday I had a very different experience. 1) RUDE: the employee brusquely told me to move up to the white line. When I asked what the packages were he pointed to the sign above my head which was now IN BACK OF ME. 2) I was told it would take 25 minutes. After 30 minutes I noticed my car SITTING in the machine, all soapy. When it finally went through the machine, the washing things were not moving. They ran it through a 2nd time which meant more delays. I was told the delay was due to dog hair in the back but that didn't explain why they had to wash the outside twice. 3) When they vacuumed the back of the car they removed a blanket. We had to go back later to get this blanket because it was not put back into the car! 4) there were spots & dirty spots on the car that my husband had to clean off.I spent $27.99 (Gold package) for a mediocre car wash & a lot of headaches! I doubt I will go back!
My daughter had her Nintendo DS STOLEN from this car wash! I had a bad feeling about this place, so much that I double checked that nothing was stolen, but I forgot to check in the back. As soon as I left I went to pick up my daughter and she looked for her Nintendo DS and it was gone. She played with it that morning in the car and we never take it out of the car. This place will pick pocket your car and steal what they want. I called and spoke to the manger. The manger would not let me speak to the owner, and told me they are not responsible for any theft. Stay away from this place, the employees are THIEVES!