This place has very poor equipment maintenance. I've complained 2x over a 2 year period over the vinyl plastic cushions being torn on the bicep curl machines and each instance it took them longer than 6 months to fix them!! The owner is a complete idiot managing this business. I've gone to fitness 19 in oceanside and each month they had maintenance people come in take the machines apart and refurbish them to new condition. The customer service is VERY poor at this planet fitness gym in Oceanside.
Horrible, rude customer service and sales staff. Stay away from this club as they will try to get you roped in with a three day pass and promise to waive your initiation and then tell you a different story when you are signing up. The Manager Adam is a barbarian and I've read on other reviews that he is an ex-con. From the way he treated me I believe it. I tried to ask him to honor the deal I was told I would be given as my friend joined and I was told the initiation fee would be waived. He told me you are not a customer and you will not tell me how to run my club! What a total jerk, and that is saying it nicely. Do yourself a huge favor and go to Chuze down the road. They are so much nicer there and it is cheaper to join.
I had chosen Planet Fitness over other gyms because a friend works out there. I went in thinking I could check it out, maybe work out for a day to get a feel for the gym. Wrong, they wanted $20 for me to try out their gym, the cost of a day pass. No trial, no 1-Day Pass....okay. I understood that the $20 would go towards my membership fees if I had chosen to join. For $9 more, a total of $29 I could just join and call it a day. So I did, worst thing I could have done! The front desk staff was rude, took my payment information but didn't even finish my application process. I had to come back and finish it, yet they had already charged my account and by this time I had YET TO WORK OUT! I was bothered by the rude staff and their horrible customer service. But I thought, for $10 a month maybe it won't be so bad after all and decided to go ahead and give it a try. Let me also add that they just gave me a "welcome bag" and as far as I know that was their only introduction to their gym I never got a tour, absolutely nothing. Needless to say I was ready to give up on their gym right after I had just joined. 3 out of 5 of their step masters were always out of service, the facility is dirty considering they expect everyone to clean up after themselves, just over all a horrible experience. I was ready to cancel less than a month after I had joined. I tried calling in to let them know and as you can see on their website, you have to go in and cancel. Okay, so I was finally able to go during one of my lunch breaks. Since their night staff was so horrible I figured I could go during the day and speak to a manager. I told him about how horrible I thought their gym was. He informed me I couldn't get my $29.99 "sign up fee" back and that I was three days too late to cancel for the following month. He did nothing for me except leave me with an even bitter taste in my mouth. Go else where. This place is sooooooo not worth it!
Anna is the best!!!!! She just gets you going. Can't say enough about her enthusiasm and energy. Even when you don't feel well you can't miss Anna's class and when you do go, she makes you feel better. Her choreography is fabulous - she combines the dance moves and the music really well and adds a sense of humor on top of it. You get a great work out with Anna - from your face, which can't stop smiling, down to your toes, which don't stop moving!!!!! FFAABBUULLOOUUSS!! Can't say it enough.... She IS the BEST!!