We had a terrible experience with this company and would not recommend them to anyone. While I understand that the market is fluid, competition is present, and nothing is guaranteed, I believe that we are justified in our extreme disappointment. We walked away with a little over $200 in our pocket from an ENTIRE season. The whole reason we decided to use an agent instead of self managing was because we did not have the time to devote to doing so. Vantage presented us with a sample rental schedule and what we could expect and we thought this was a great decision for us. The 'marketing' on Vantage's side was minimal at best. The customer service was not there. We had unanswered texts and emails, ignored calls, and no vetting for potential clients. We never felt like they reached out to us with any suggestions to help rent it. never heard from anyone unless we were the inquiring ones, and usually they took multiple nudges to get answered. We had a client they told us wanted our place from June to August for a set price, and we were elated at the opportunity to have no turnover of people in and out and save even more money or cleaning. At the final stages, we found out they had a dog - even though our contract said no dogs. This entire situation could have been avoided if the potential renters were properly screened. This also happened with asking us to rent to teens or go below asking price (that Vantage set) when we had said no teens. I ended up renting last minute to friends and family to try and recoup when we realized our rental was going NO WHERE. We had ONE rental this entire summer and after the 'photo and marketing' fee plus other expenses - we netted $200. We are extremely disappointed with how this worked out and we will absolutely not recommend this company to anyone. They still never returned all of our keys. Who knows who has them! Not one person reached out to us about how "horrified" they were about our experience until it hit social media.
11029 Cathell RdBerlin, MD 21811
From Business: Property Location With a stay at Villas of Ocean Pines in Berlin (Ocean Pines), you'll be convenient to River Run Golf Club and Ocean Pines Golf and Country Club.…
Beware if the supposed amenities that you pay big bucks for... Took our 4 children there for fall break not realizing that pretty much everything in ocean city would be closed. Ok no big deal our condo has indoor pool. No. It's closed. So is outdoor pool and gym. Why did we pay for this?? Called vantage reality got transferred to voicemail. No call back. Called several more times no answer upon check out complained and they said it wasn't their fault and there was nothing they could do to compensate.