We purchased a Fifth WHEEL .We are so please with our new unit. We will tell everyone to go there.very easy buying no bull.Andy Burleson.
We have been dealing with Optimum for over four years and purchased three separate units from them. One had a severe manufacturer's defect in the plumbing and our primary tech, Jason, spent two days in the process of re-plumbing the bath room to function properly. When we purchased our fifth wheel and were complete novices in the hitching procedures, etc., they were extremely helpful in educating us. Recently we had an accident concerning damage to the roof of the unit where the entire roof had to be replaced. We had a trip planned and Jason stayed late on the final night to make sure we could go on the trip. We feel that we have been dealt with fairly in the purchase process and most definitely recommend their dedication to service. At least from our view, they are one of the most service conscious companies around. Highly recommend in all aspects. Jason our tech and Debbie our service advisor make dealing with them a pleasure.
We walked in pretty much knowing what we wanted and what are needs were! We needed the help of someone to help pull it all together. A huge THANK YOU to Brian Godwin for pulling it together for us. Brian went above and beyond to answer all the questions we had. He worked with us to get the things we wanted installed. Everything was done in a timely manor. Today we drove out with our brand new 2018 Puma. You rock Brian!
We purchased a (used) 2017 Gulfstream Vintage Cruiser from Optimum RV. From the very beginning, our salesman, Heath Clark, was exceptional in communication and follow-up information via phone calls and email as we were from out-of-town. There was no high-pressure selling or attitude. When we arrived at the office, we were greeted by friendly staff. The financial manager, Dennis Burke, reviewed all forms in detail and provided information each step of the way and made the closing process run smoothly. Our walk-through for our camper was conducted by Jeremy. This young man took his time in explaining all the ins and outs / bells and whistles of this particular camper; making sure we understood how everything operated. Jeremy freely answered all our questions and is VERY knowledgeable about RV's in general. Heath, Dennis and Jeremy made sure that all information was covered and that we were satisfied with our newly purchased camper before we left the premises. Very happy with our camper and very happy with the service. Overall...we had a great experience with Optimum RV.
After shopping many central Florida RV sales lots for an RV, hubby and I made our way to Optimum Rv in Ocala where we finally found a great deal on a 2015 Coachmen. I must say all the staff were knowledgeable and friendly. A special thanks to sales rep Demarcus Neal for incredible patience. He spent the most part of the day showing us many options and answering our questions. He did not push sales and really helped us find exactly what we were looking for. After we made the purchase Daniel did an excellent job of explaining the functionality of the RV. Again, Great staff ... Demarcus, Daniel, Pete Smith, Tom, Conner and the receptionist too. Thanks for all your help. You made our day!
Jeremy provided an extensive and comprehensive education of our trailer. And folks, this lasted two-plus hours. He provided paper (I had a pen) and strongly encouraged note-taking. (Word of advice: do as he suggests!) Four pages of notes and one fifth wheel later, we were ready to roll. As our truck inched towards the kingpin, a few fault lights lit up the dash. The issue was diagnosed and resolved with no less than four mechanics. The full moon wasn’t up and it was cold and dark. If these guys had better things to do than chase an electrical issue in the dark, you couldn’t tell by their professionalism and perseverance. Demarcus and Jeremy, their duties completed earlier, stayed until we rolled away. Not once did I hear a word of complaint from anyone who stayed way past closing to help: they quickly and quietly did their jobs.
I'm as happy as I can be with my new Flagstaff. Thanks to Heath Clark for spending the time with me as I looked through several RVs trying to decide. Once my decision was made, Heath was extremely helpful every step of the way from offer to delivery. I have probably called him a dozen times over the week, before and after delivery, with questions, but he has responded patiently and pleasantly to all of my questions, making me feel like I am more than just another "sale." I would highly recommend Optimum RV for your next RV and Heath Clark as the one to put you in it.
HAD A WONDERFUL EXPERIENCE THERE.ESPECIALLY WITH SALESMAN TRAVIS VERBEEK.
Picked up our Pime Time Tracer, today. Walk through with Jeremy, went great. Very informative. If you're in the market for a travel trailer or rv, ask for Brian. We had a great time and he found the perfect one, for us !
We just purchased an RV from you and we want you to know how much we appreciated our Salesman Roberto . He was very knowledgeable, efficient and patient. We had a very positive experience and we highly recommend Roberto and Optimum RV