This place should just be called Madness in honor of owner Jassica. She was outrageous and rude for no reason, I think I said ‘okay’ and she was immediately TRIGGERED! Just read the reviews and know she solicits positive feedback!!!! Acts completely unbalanced and vulgar around small children.
Do not go here! Our waitress, Ashley, was very rude. We were being rushed through our meal, even though the restaurant was empty, and our food was cold. Spoke to the manager, who was of no assistance. They have lost our business.
I was looking for a diner type place to have a late breakfast and based on google reviews I tried here. My first impression is that it was very small and cramped with seating, a little run down, old and dirty. My table wasn't cleaned and you look up at the old dirty hanging ceiling tiles. My girl and I ordered blueberry pancakes, chicken sandwich with OJ and coffee plus a sweet tea. The bill was $26.00 and change which I thought was high. I wish I went across the street to IHOP instead. At least at the chains you know what to expect.
We have been before and the kids liked it. The owner doesn't have a very good attitude. Could have been cleaner. Biggest problem is that it is never open on a day when schools are closed. Just left there, no school today, thought the kids could get rid of some energy. Not open. Really?
Great concept, TERRIBLE ownership. The owner is absolutely the wrong person to own a place like this, and has several people questioning her mental stability and safety of children in her presence. It is incredibly too easy to set her off (HEAVEN FORBID if you say "alrighty" "sure" or "good luck" to her...) Staff looks miserable and their treatment is an obvious reason for high turnover rate. Save your money and go elsewhere- there is absolutely no way we will return, and we are honestly surprised they have managed to stay in business this long.
The rating has nothing to do with the establishment, it has everything to do with the rude owner! She is insane and I'm pretty sure she has split personalities. I took my two children in there today because they had a day off school, I walked in and the place was completely empty, just us and her. When I walked in she was sitting at a table with her laptop and talking, I figured maybe she is doing a video chat so I didn't give it another thought. We get to the counter and we start to get rung up and I'm talking to my children and she says something and it makes no sense to me so I just smile at her and turn my attention back to my children. She raises her voice now and says something again and I thought maybe she was just trying to be funny so I smile at her once again never saying anything to her and then she lost it. She started screaming at me and I realize at this point that she crazy so I start to apologize and told her I thought she was joking and she screamed "no this is not a joke" then she held her hand out and pointed at her finger and said see this, I'm not married and I said well that's ok and she screamed no it's not, your taking away from me, my son and my significant other. I was completely floored at her behavior. I was scared for me and my children's safety. As soon as she finished ringing us up she threw my card on the counter and walked outside and stood outside the door for about 10 minutes. I was scared to leave because I wasn't sure if she would verbally attack me again in front of my children who were crying and scared and said they wanted to leave. Finally after about 10 minutes of me calling around trying to get someone to come up there to help get me out of there a delivery guy came and as soon as they walked in the back I grabbed my kids and ran out of that place as fast as I could. She was by far the worst business owner I have ever met! Do not take your kids there, she doesn't care if kids are around, she was yelling and cussing.
The woman who owned it is a complete Nut Job. She does not know how to run a business. I just drove to three year old children over an hour to go play at this facility and I wasn't paying attention to what she was saying and made a comment which sent her over the edge and she asked me to leave. My children did not get to play She refunded my money I did not say anything after that because I knew something was wrong with her. I will never recommend or go to this place again what a waste of time Chuck-E-Cheese it is.
Never been in a facility that is so unprofessional in my life. The business concept is great, but the owner that runs this business is very bitter and displays behavior that is very disturbing. I've witness her yelling in front of customers and kids, she discusses private and personal matters in front of guest, and has no concept of customer service. She has a horrible reputation around Ocala and has eliminated customers ability to rate and review or even post about their experiences at her facility. I would not recommend using this venue or visiting.
I went in about a month ago and had a person ring me up at the counter and she was talking to herself and I think mumbling under her breath about her horrible day. I later learned that was the owner. My friend came to join me later and said the lady(owner) refused to ring her up and let her kids play because she's a Wells Fargo card member. Weird!? I know! My friend was so angry and bothered since her girls were looking forward to playing. I ended up leaving with them after I paid because it was pretty messed up. My friend looked into it and I guess this is not the first time people have had a problem with this lady. Don't go here please. I think there is another bounce house place in Ocala that I'm going to look up and try. By the way look at all the responses on Google to the bad reviews and how the owner responds all angry and defensive it gives you a glimpse of how true all the bad reviews are.
I ate at this place on Sunday. It was the worse food I have ever eaten. I ordered cheese quesadillas and paid an additional amount for added chicken. I ate the first piece and there was NO CHEESE on it and 1 small bit of chicken. I figured the cheese had gone to the other pieces so ate the second piece. Again no cheese and a small piece of chicken. I opened up the third piece and there was a very small bit of cheese on one edge spread very thin like you would spread mustard. Again, one small piece of chicken in the center. I showed the waitress and nothing was done. No apology, absolutely nothing. ( Same as cheese) I will never eat there again. The only way I even gave this place 1 star was because it was required.