The Works Dog Grooming
178 Almond Rd, Ocala, FL 34472
|Tue - Sat:|
The very first cut Ted had by Jasmine was flawless. No questions. Just asked for a summer cut and she knew what to do. After that each time, about five visits now, there have been inconsistencies with his grooming. (Jasmine was on maternity leave). Each time I had to address what needed "fixed"; I'm not unreasonable nor demanding. I'm not a drama person and simply want people to do the job promised with attention to detail. PetCo used to cut Ted's hair but distance caused us to switch. PetCo knew what to do with each dog, no questions asked. We never had to explain each detail; head, eyes, tail, paws. This LAST time I went in and started to make sure they understood and I was taken back to the owner. The last time I also spoke with her she was very defensive, but this time she grabbed my dog and her clippers and went about roughly cutting on my dog asking is this what you want and this and this....All the time speaking like I'm stupid and she knew how to cut a dog. She was belittling and has always been defensive. Not sure if it's been the owner who has been cutting Ted's hair all these times, regardless we will not be going back. Pictures to prove their attention to detail is very much lacking!!! This is my kid, not a dog off the street. Get some training and do a good job, treat the animals, and a little more people friendly. Bedside manner matters. These pictures are an example of her lack of attention to detail. The paws look like they have a crew cut....blend it..
Great place! Been taking our Huskies to The Works since they opened, every time we pick up our dogs they are SO clean, very professional and friendly staff, they care! I ask our dogs..."wanna get a bath?" And they are at the door,in a hurry to go to The Works. Awesome job and thank you!!!
I have been taking my dog here for quite awhile the place has always been clean and since I have some problems walking they have even been nice enough to come out to the car and get him and also bring him out to me, For the price they do a great job and he has never come out with fleas. He smells and looks great . They are the best here,
We have two mini poodles who were matted and never had been to a groomer. Nora treated us great and made them look AMAZING! Especially with what we gave her to work with..ie the poodles. Bottom line, awesome work, really sweet ppl and competitive prices. I recommend them to everyone. The works definitely earned our monthly business:)
I needed a groomer, and someone I knew took their dog here , so I gave it a try..NEVER AGAIN!..the place is filthy...my dog looks like he was butchered...does not even resemble the type of cut he usually gets up in NY..the fur is all uneven. While i was picking my dog up, another client was picking their dog up, and noticed he was cut..They said this was the 3rd time their dog had been cut at this groomer!!...i got my poor dog and ran...when i got to the car, I noticed fleas all over him. He did not have one flea on him when I dropped him off 3 hours ago...I feel so bad that I left my dog at this filthy place...LOVE YOUR DOG???...LOOK ELSEWHERE!!!!.