Luxury Nails & Spa
3035 SE Maricamp Rd, Ocala, FL 34471
Please contact the business for updated hours/services due to the COVID-19 advisory.
I went in on my lunch break to have my acrylics removed and gel polish put on my nails. The lady cut my nails down really short and started taking the acrylics off by sticking a fake nail between the acrylic and my real nails. In the process, she ripped my real nail down into my skin causing my fingernail to bleed. Then she started rushing to finish because someone else (maybe an appointment) came in. She told me my nails were too short for the design I requested when I came in. This is after she cut my nails this short. This was the worst experience I've had in a nail salon. I am still nursing my broken nail to ensure it doesn't become infected.
I came to luxury nail and spa for a polish change on my nails and toes. Maya did an aweful job. She rushed through my toes completing the job in about 5 min. She didn't even file my toe nails but charged me an extra $2 for "cutting them down" using the clippers. She stood up while painting my finger nails while I was sitting in the chair where I had my toes painted. I asked if we can sit down at a desk and she said "no, it's just a polish change". I asked if she could put glitter on the top of my nails since I didn't like the paint job and she said yeah. She put it on too think and it made it look worse. I asked her if I can change it back to the color without the glitter since she had only done one hand so far and she said "no, it's too late but you can buy the color at Walmart if you want to redo it yourself". When I got to the desk to pay, the nice man asked how my service was. I told him I was not happy that maya rushed through it and I didn't like the way it looked so I was going to go home to redo it myself. He offered to let me come back so someone else can paint my nails. I accepted. I offered to pay for my toes before I left and said I'll come back in an hour to get my nails redone. While I was waiting to pay, another woman (I'm assuming the manager because she didn't introduce herself) came over and said "maya did a good job, she spent time on you" I said no, she rushed through it and I am extremely dissatisfied with how it looks. She said "no it looks good" because she wasn't listening to my concerns,I said I'll pay the $25 it cost for a polish change but I will not be coming back. I also showed her the polish on the sides of my nails. She had me sit down with her personally and took it off the side of one finger, she didn't remove the paint off the skin of my other fingers but she try to fix the thick glob of glitter on my thumb nail and then told me to let it dry. After sitting there for a few min I realized why should I let it dry when I'm just going to go home to remove it...so I left an wrote this review immediately because I'm so angry with Maya's lack of talent and the customer service the other female did not show me. The guys that work there showed they cared and listened to my concerns while the other woman didn't. If you go there I would not recommend seeing maya.