We have stayed at a property with off lake rentals each June for 5 summers. So I planned another week in August. Never again!! We arrived on a Monday and needed to wait until 4 for the cleaning people to finish. Upon arriving at the house, we noticed their were dirty dishes in the dish washer. The carpets were not swept, dirt on the kitchen floors. The previous occupants had evidently broken a large glass dish on the coffee table and there were glass shards all over the family room. Within the first hour, the A/C would not work because of a battery problem in the thermostat I called the office and she said" oh just come down here and I'll give you some batteries". I'm sorry but I'm not jumping in the car and going to get the batteries! Not my job! I was on vacation!As we started pulling dishes out of the cabinets to prepare dinner, they had been put away with food on them! Silverware, glasses with dried milk in them, plates with ketchup on them. We ended up washing all the dishes, pots and pans and utensils before we could cook!There were a total of five light fixtures that didn't work,( needed bulbs). When we returned home, I called and talked with Stacey. She was apologetic, but have yet to hear from Bob. You would thing he would not be able to apologize enough but as of this date, 9-22-2014 I haven't heard a word from him.
Well, I rented a baby bed for my Grand daughter while on vacation. What a fiasco! They delivered the crib, if that is what you want to call it. It was a rickety, dirty and old I would not even keep a dog in. I brought it into the bedroom to assemble the unit. I was stopped by my wife and she called them immediately, left a message. Well after the eleventh call in two days we went and bought a pack and play. Then they had the nerve to cash our check, we called them again, left numerous messages stating this was not right. They said, "We brought a new crib out and found a baby sleeping in the old one" Yes, I lost it, first how did you get in the house to see the baby in the bed and no, you are very wrong, maybe, by chance if you did come by could it have been a Pack and play? No, I know better, these guy’s did not come by. They just lied to make a buck.After countless hours calling and getting upset they agreed to send us a check for the rental. We shall see if it appears. It just is not worth the bother to deal with a company such as this. And oh, by the way, if you read this gripe, improve your service and maybe just maybe your business might improve. Treat people the way you would want to be treated.