I wish I could give no stars! This business is predatory! Let me explain. My fiancée and I asked for a house call on 3/3/2017 our two year old 65" TV was no longer powering on. Technician arrived and opened up TV and tested it. He said he would have to take it to the shop to repair backlight kit and quoted us $45 service fee and charge of $280. He said it would be an easy fix that he could have done within 3-5 business days. We paid the service fee as well as $100 deposit that night. He said he would call us when work was done. The following week the end of third business day rolls around with no contact from Alpha TV. My fiancée calls and another guy says the technician is off and the TV will not be finished until the following Friday( making our wait 7 business days not 5). He went on to say the TV is sitting on a table open waiting to be finished. That let me know that the circuit board was collecting dust! We decided to wait. Another four business days go by with no call from Alpha TV! My fiancée calls again and is told the TV is unfixable! The guy at the shop offers to sell us a smaller used model they have in the shop for $400 dollars and refund our deposit. We ask for the refund but want a second opinion so we had him bring the TV back. They were unable to drop the TV to us for another two business days. We got our TV back on 3/17/2017 and had it examined by another repair company. 2nd Tech could tell just by looking at it that something was off with the screen. After opening the TV up we discovered Alpha TV had partially detached the screen and ribbons that run into circuit board and tried to HOT GLUE them back in place!!! We were stunned. Not only did they try to cover up the damage they did but then tried to sell us a TV from their shop! With pics from the second tech (and yelling from my fiancée) Alpha TV was forced to compensate us for a brand new TV. Please do not patronize this business!