The consultants are so pushy. I called and ordered a dress after visiting Margene's. Later that day, I changed my mind. I called Margene's Bridal wanting to return the dress. I spoke directly with Margene (the owner). She told me that I had to pay a 20% restocking fee. This made no sense to me because the dress was still at Margene's Bridal; I hadn't picked up the dress yet. Margene said that they do not accept returns, but that she was doing me a favor. However, on their website, the return policy states:"PHONE ORDERS: If for any reason you are not satisfied with your order, you have 2 business days from the time you receive the item in which to postmark the item back to us. The item must be unused. We will not be able to process any exchanges or refunds that are postmarked after this 2 business day period. There is a 20% restocking fee applied to these purchases and shipping costs will not be returned."I asked why they had to charge my so much money when the dress was still at Margene's Bridal, in stock and she couldn't give me an answer. Margene was very rude and pushy. When I told her I was buying a dress from another vendor, she talked horribly about them and talked to me as though she was my parent, telling me it was not a smart decision, etc. Margene's Bridal should not have taken any of my money. They had no reason to. Their customer service is horrible, they're rude and they're incredibly pushy. I would not recommend Margene's Bridal to anyone.
3839 Emery StEmeryville, CA 94608
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For my Daughters First Communion I looked at different dress online to get different Ideas,for months until i sketched out different ideas.I went in a month and three weeks before the event to Yoyi Bridal at 3958 International Blvd, Oakland, CA I was excited and show them what i had sketched out and told them what was my daughters and I dreams for her first communion. They said they could do it and I was so excited and couldn't believe i was going to get my daughter dream dress. I told them about my experience when I got my wedding dress made: they never made my dress and kept my money that why i was going in early so that they could have enough time to make my daughter dress. they said they would call me in 3 weeks so that my daughter could try it on and do any cutting or alterations, but they didn't call me. When I called them and asked about my daughters dress the had me on hold and asking 2 people and they didn't know what i was talking about until some one finally helped me and told me that the dress wasn't ready yet i restated that i wanted the dress to have a lot of tulle please and that I didn't want to have the same experience with them (yogis) as when I went to get my dress made I and they told me not to worry and had a conversation with me when to make the story short the gave me the dress a day before the event and did a horrible job. i could believe the didn't use tulle they used crinoline on top of my daughter dress. When my daughter tried the dress on I couldn't believe my eyes. I don't make dress, but one think i know is that you do not put crinoline on top of a dress specially if you asked for tulle and you stated it multiple time. I wanted to cry. because the event was the next they. When the lady saw my face she asked me you like it and I told her know she thought i want going to know that she put crinoline. But you can tell it crinoline I told her tulle and she said that the lady didn't want to do anything with the dress and I told her how can you do this if the event is tomorrow. she kept saying sorry the lady who did the alteration doesn't want to deal with your dress anymore, its not the only dress she has done that to she did it to a wedding dress also. So i told her I have been sending you people and you are not doing the job correct. she kept saying sorry. I left the store mad and didn't know what to do wit the dress but God send me a lady who saw the dress and fixed it i didn't have a picture to show this new lady i just told her what i wanted and told her i would take my daughter after work so that she can take her measurements. When I arrived to this lades house with my daughter to get my daughters dress fixed that same day i met her I could believe it when she picked up the dress from her bed i could see something was different. the lady said is this what you wanted? i said yes and couldn't believe that it took her 4 hours or maybe less to fix the dress Yoyis found do correct for one month a three week. PLEASE DO NOT GO TO YOYIS THEY ARE NICE TO YOU BECAUSE THEY WANT TO KEEP YOUR MONEY AND GIVE YOU CRAPY DRESSES AT THE END. THEY GIVE YOU THE DRESS A DAY BEFORE THE EVENT SO THAT YOU CAN DO ANYTHING ABOUT IT AND HAVE TO TAKE IT TO THAT SPECIAL OCCASION OF YOUR DONT LET THEM DO THIS TO YOU! I WILL POST PICTURE AND VIDEOS OF THE DRESS SOON!
My experience at Margene's Bridal was so pleasant that I decided to do a good deed for them too and post this comment here. Ladies that were helping me were very knowledgeable, polite and, what I appreciated the most, patient. I admit I am demanding when it comes to my wedding. I want everything to be my way, and I am not very flexible. A sales person at Margene's gave me and my mom all the attention we needed, which in combination with fair prices made us very satisfied customers. Thank you Margene's Bridal!