3612 Grand Ave, Oakland, CA 94610
From perfect fit to flawless finish.
Bridal & bridesmaids gown sales & rentals. Flower girl dresses, mother of the bride dresses, mother of the groom dresses, shoes, custom jewelry, veils, tieras & other accessories. Expert alterations, custom tailoring & dressmaking.
Parking: Paid, Street, Lot
No coupons available
The consultants are so pushy. I called and ordered a dress after visiting Margene's. Later that day, I changed my mind. I called Margene's Bridal wanting to return the dress. I spoke directly with Margene (the owner). She told me that I had to pay a 20% restocking fee. This made no sense to me because the dress was still at Margene's Bridal; I hadn't picked up the dress yet. Margene said that they do not accept returns, but that she was doing me a favor. However, on their website, the return policy states:
"PHONE ORDERS: If for any reason you are not satisfied with your order, you have 2 business days from the time you receive the item in which to postmark the item back to us. The item must be unused. We will not be able to process any exchanges or refunds that are postmarked after this 2 business day period. There is a 20% restocking fee applied to these purchases and shipping costs will not be returned."
I asked why they had to charge my so much money when the dress was still at Margene's Bridal, in stock and she couldn't give me an answer. Margene was very rude and pushy. When I told her I was buying a dress from another vendor, she talked horribly about them and talked to me as though she was my parent, telling me it was not a smart decision, etc.
Margene's Bridal should not have taken any of my money. They had no reason to. Their customer service is horrible, they're rude and they're incredibly pushy. I would not recommend Margene's Bridal to anyone.
My experience at Margene's Bridal was so pleasant that I decided to do a good deed for them too and post this comment here. Ladies that were helping me were very knowledgeable, polite and, what I appreciated the most, patient. I admit I am demanding when it comes to my wedding. I want everything to be my way, and I am not very flexible. A sales person at Margene's gave me and my mom all the attention we needed, which in combination with fair prices made us very satisfied customers. Thank you Margene's Bridal!
I have been shopping around for the dress for a while. I am the kind of person who makes sure that I get the best for my money. Margene's was, I think, the third store that I checked out. When I saw the selection, prices and the kind of customer service that I had experienced there, I did not wanna look any further! Wonderful, just wonderful customer experience! I am definitely a satisfied customer. I will come back there for all my alterations needs, and I would definitely recommend it to others as well. Oh, btw, margenesbridal.com website is also awesome!
The sevice was wonderful, everyone was so helpful. I found everything I needed for my wedding day, right there at Margenes. She has everything you need. The alterations were done with great care, and were ready when they told me they would be ready. I also had my going away suit altered at Margenes and was very satisfied with the alterations.