Laurel Ace Hardware
4024 Macarthur Blvd, Oakland, CA 94619
Fax: (510) 530-6835
Parking: Lot, Free
Wheelchair Accessible: Yes
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BUYER BE AWARE!!!
I purchased a pair of pliers that their employee picked out at 10:50am. I went back to the store around 2:30pm and wanted to exchange them. I was told they didn't take back tools. The cashier stated that the person that rang me should have told me that, and written on the receipt, no returns. Which neither happened. I wanted to exchange them for another item at a higher cost and asked to speak to a manager. The lady that I spoke to was very rude and said I couldn't exchange them. I stated I would just dispute it with my credit card company. She said that didn't matter and they would dispute it and I would lose. I walked out to my car and 3 employees followed me out and took my picture, front and back picture of my license plate. They treated me like I was a criminal. Ii'LL NEVER SHOP AT THIS STORE AGAIN AND GIVE THEM ANY OF MY HARD EARNED MONEY.
After I placed a complaint with Ace Hardware I received a call from someone name Jenny that was rude, and wasn't willing to take back pliers. I asked her how to spell her name for my records and her reply was to look it up.
09/28/2005Provided by Citysearch -
It's great to have a hardware store within walking distance when I'm in the middle of a project and suddenly discover I need another box of nails or a tube of caulk. The inventory is quite comprehensive and unlike Home Depot, people will help you find stuff and even give you some tips on getting our project done. Okay, you may pay a little more for some things, but then again, you don't have to buy the huge quantities you sometimes get stuck with at a big box store.