I recently rented a vehicle from his location, for a 16 day use. I was a little disappointed that I had specifically requested a Toyota Rav 4, which WAS a choice, 4 months in advance, and when I got there, one was not available. I was pleased that I DID get to choose my vehicle. I/we chose a 2017 Ford Escape. Great car, and got great gas mileage. There were three things that I didn't like, though. 1. There were two , stupid, no smoking stickers stuck to the vent area. Not 1, but 2. That SCREAMS rental car when someone looks through the window. I like to blend in when I go places, and not stick out in a rental car. 2. We didn't notice until we drove away, that the inside windshield was both dirty, and had some kind of armor all residue on it, on the passenger side. Not good when driving into the sun. 3. The 'washer level low' message kept coming on, upon start up. We bought a gallon of washer fluid to top it off, but it still came on. We were thinking that it was for the rear window, but couldn't figure out where to put it. (we have a 2014 Ford Explorer, and it wasn't in the same place as that, so we didn't delve too deeply into it whereabouts). Other than that, Check in was a breeze, and return was even more simple! Great overall experience.
Outstanding service! I use Emerald Isle and love it. The Oakland office helped me with a rental car break-in at the Walmart on Hegenberger road just down the road from the airport. I had the car less than 20 minutes and was a victim of a smash-and-grab robbery (apparently this is very common on Hegenberger road so leave the area before you do any shopping). They helped me exchange the vehicle very quickly and I was back on the road in no time.Thank you very much National Car - Oakland!
My husband and I have rented from this location several times, they have by far exceeded our expectations in customer service every time. We want to give a shout out to Courtney for being awesome and amazing. While on our honeymoon our car was broken into, when we arrived at the rental location she just knew what to do, she and her staff were over the top. Thank you all for providing us with the right solutions, when we just weren't in a place to find them.
Love National. Once you sign up for their program the process is so quick. You walk out to the emerald island and pick out any car you want, then drive to the exit, hand them your driver license and credit card and on your way. No lines to stand in and you get to see the options of cars instead of having a clerk select for you.I have rented from other firms that require a receipt of my gas purchase, never happens when I rent from National.
everyone that I encountered were very helpful and courteous. the car that I was expecting wasn't available and the were no issues with upgrading to another vehicle. From the front counter, to parking lot attendant as well as the person at the exit as well as the person greeting me upon return they were all on par and would get a 10 from me. 2nd time in Oakland in about a 2-3 month period and service is flawless. Keep up the good work.
I stood in line for about 15-20 minutes and when I finally reached the person she asked if I was an emerald club member and I said yes. I was then advised I didn't need to stand in line I could go direct to the lot. When lines were forming I feel like she should have advised emerald club members could proceed to lot. This would have saved me and others time. Once I did get to the right place things went quickly.
My service was great! However our Intermediate selection wound up being a Dodge Dart. The car's overall performance was okay but lacking when in city traffic. Shifting gears on an automatic should not be that rough a ride. In hindsight, should have upgraded.
recently rented a premium car for a week. The rate was excellent, the car clean, roomy and well appointed. I've been renting from Alamo for years and have always loved the fact I can use a debit card instead of a credit card.
Staff was very friend;y and I even received a free upgrade. I was able to use Debit card to rent car as long as I had a round trip boarding pass to show them. I would recommend this place to all my friends and family.
Whenever I rent from Alamo, I get great customer service and great prices on a wide variety of cars that suit all of my needs. I have totally stopped renting from other carriers because of that.