I recently hand a total hip joint replacement and I can’t get around on my own right now. On 08/01/17 I had a 3:00 pm appointment for physical therapy. I was really looking forward to it. When the driver from Joyful Hearts Home Care Inc. was late. I called Blue Cross to see where my ride was. The driver said he was stuck in traffic. That turned out to be a lie. He later told me he had been around the corner dropping off a dialysis patient. He arrived at about 45 minutes late. But, him being late is quite minor compared to what happened next. If the driver had only been late, I wouldn’t be taking the time to write this review. Upon arrival he called me saying he was having trouble finding my unit Though it’s not hard find, it was an understandable mistake so I tried to guide him to where I was waiting for him the best I could. Remember I’ve had hip surgery and so I was getting more uncomfortable by the second. Still unable to find me. I asked him to please just come! He then said in a very sarcastic tone, “Okay I’ll see you when I get there”! He finally made it. Something told me to go back in the house ASAP, but I really needed to make that appointment. When we left, I figured he would go get on the nearest freeway. Instead he drove the opposite direction of the freeway. He was looking at his GPS. He seemed lost. I asked him if he knew how to get there and he said “NOPE” I was stunned and I asked him again and he said again, “NOPE”. I reminded him that his company was being paid to get me to my appointment. He then started yelling at me about having to deal with patients all day. He told me he had just left from down the street with another patient. I said why are you yelling at me? His answered, “I didn’t say nothing to yo fine ass”. I was afraid. I asked to be taken back home. He turned around but kept ranting, cursing, calling me names and even threatened me. I was terrified. I ended up filing a police report. What a nightmare!
Astra Health care very reliable home health care provider that provides excellent medical and non-medical service to the comunity from a highly professional staff.
I had an appointment with Dr. Satoko Miyamoto, DO at Community Psychiatry in Oakland, CA in January 2015. It was my first appointment with Dr. Miyamoto. During the appointment, I believe that Dr. Miyamoto acted in an unprofessional and unethical manner. When reviewing my history, she asked unnecessary questions about my previous sexual assaults. For all 3 sexual assaults, she asked me to describe the assailant, the time and place of the attacks, if I had been drinking, and exactly how I was assaulted. The way she talked to me insinuated that I was at fault for these assaults, which is unethical. I have worked with other psychiatrists and therapists talking about the attacks, and they never asked me such inappropriate questions or insinuated that I was at fault - something it has taken me years to counteract in my own mind. In addition, during the appointment Dr. Miyamoto refused to make changes to any of my medications. She told me that she did not believe my prior diagnoses to be correct and refused to change the medications I was taking to address those conditions. I also described how my anxiety had worsened over the past 6 months but she refused to increase the dosage of the medication I am currently taking to address that or prescribe an alternative medication. I have never, in 10 years of receiving psychiatric care, been so disrespected by a physician. I have never been made to feel that I was at fault for being assaulted like Dr. Miyamoto did. She refused to listen to my assessment of my mental health and refused to take action to address the issues I am having. I sought her medical attention to make progress in stabilizing my mental health. Instead of administering proper treatment, she refused to listen to my experiences and administered no treatment whatsoever. I believe she acted in an unprofessional and unethical manner during the appointment. I have never been treated so poorly by a medical professional in my life. I left the office in tears, more mentally distraught after her "treatment" then when I came in.