What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
3050 Brook StOakland, CA 94611
From Business: We are the experts in transmission repair and complete car care - clutches, brakes, factory scheduled maintenance, electrical, check engine lights, radiators, ove…
4000 Telegraph AveOakland, CA 94609
From Business: Whether you are a current or future Mercedes Benz, BMW, Audi, or MINI Cooper owner, you expect the best. As the East Bays most respected automotive service center…
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
I really thought I was done with this dealership after getting rid of the Jetta that I returned because of the whole diesel fraud back in April 2017. Well the third part agent didn't tell me I need to go on the DMV site to change ownership. Got a letter from DMV that the registration is still in my name and needed to renew the registration. Called DMV left a message and two days later Brian calls me to get that take care of. He was to send over the authorization form via email and told me to call if I didn't have it. Well I didn't get it........The first sales rep I got kept saying Brian isn't there yet I JUST talked with him 60 seconds ago. I tried to explain that I had just talked with him and if he could just go check who handles the dmv registration changeovers. He left me on hold until the phone went to voicemail because he simply didn't want to deal with finding the right Brian or connecting me with someone who could help me......like Felinda, the manager. Then I called back to get ANOTHER incompetent employee who got me over to another employee who left me on hold for so long that my phone call AGAIN went to voice mail. I called back a third time and this time asked for the manger Felinda. I asked to speak to her directly. I was patched through to her VOICEMAIL. So I called back to get her on the line. At this point I'm livid and rightly so. So I kept calling back until someone would get off their a** and actually do something to help me. That took 10 call backs until some found her. Seems that the only way to get anyone to respond at VW is to be the squeaky wheel. Niceness doesn't work at this dealership. I truly hope that this place goes out of business. With the way I have been treated there starting with the guy who leased me my jetta in 2013 to today, I truly hope that no one else has the displeasure of dealing with their rudeness.STAY AWAY!
This dealership is super shady from my experience. They didn't tell me about the service fee for diagnosing when I booked my appointment. Or that my "appointment" didn't ensure a quick turn around so i could then get to work in a timely fashion as my wife and I had to wait almost an hour before being helped and almost as long before even being greeted. I also thought it was shady that they wanted to collect this $250 diagnostic fee for what is a commonly known problem online. The guy checking the vehicle in said he had never encountered the exhaust in the vehicle problem before while idiling at a stop with the heat/ defrost on. This continues to be a big problem for our 2008 Nissan altima hybrid as we cannot use the climate control features without being gassed out:(
Just had my Subaru serviced at Downtown Subaru. They listened to my concerns and got me out in a reasonable amount of time. They even washed my car. Nice job. Thanks.
Had a great experience with this company
Great overall experience here. You guys really worked with me to meet my standards.
I found a car I was very interested in and emailed the internet manager at the dealership about it. I live far away, so email was my best method of trying to find out details about the car and whether the price was firm or negotiable. It was during this process that my contact flat out lied to me twice to get me to drive to the dealership. He was rude, dishonest, and had no respect for me or my time. When I tried to clarify the truth of the matter in email, he was sarcastic and lied even further. I am a very successful business woman who is acustom to communicating with difficult clients daily, and I have never been treated so poorly or had someone be so blatantly dishonest. I was ready to buy a car this weekend, but because of this experience, this dealership will NOT be getting my business. Beware- they will lie, cheat, and steal their way into your checkbook - I don't even trust what they are saying about the quality of their cars now.
Brought my car in for a tune up, They did a great job! They completed the job on time and pricing was reasonable. Ask for Ben he is the manager and a stand up guy!
Brought my car in for tires and shock repair. Ben Jose are honest & reliable. They took care of me
Dishonest Scammers. STAY AWAY! One Toyota Service scratched one truck in during a warranty repair on a BRAND NEW truck. On the purchase of another truck they got the wrong vehicle that was more expensive then we agreed on, then woudlnt work with me on the price for their mistakes. They initially refused to remove and replace a lock on the spare tire on a brand new truck. STAY AWAY or you could be next!!!
Great working with Chris and Audi of Oakland. Very helpful and haggle-free. The whole process went smoothly. Looking forward to testing the Quattro system in Tahoe. ThanksGarrett L
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.