252 Lake St, Oak Park, IL 60302
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Not a good shop for buying a road bike. Spend your money elsewhere. I recently went into Bikefix to check out their selection of Bianchi road bikes, as there was a particular model on closeout that I was interested in. Took a test ride and liked the bike very much. It was slightly larger that what I was used to, but sizing on road bikes can vary from company to company, so I trusted the judgement of the salesman Bill, who waited on me. During the next couple of days, all I heard from Bill was what he couldn't do for me. Some examples: The cranks for the bike in question were too small, as Bill himself admitted when I questioned him about them. He told me I'd have to pay an extra $25 for them to source the correct size. For something which should have been on the bike in the first place? I noticed that the traditional Bianchi celeste green saddle really didn't come close to matching the green color of bar tape on the bike. Bill laughed that one off, stating that if I give it enough time, one of the two will fade anyway, so eventually it wouldn't matter. As all "roadies" know, the fit of the bike to the rider is crucial. When I asked if a fitting was included, Bill stated that "we don't do measurements here to fit people to bikes. It's all sort of a try-it-and-see method." I've never before seen a store selling road bikes that wouldn't take body measurements to fit riders. Thus I determined that I would most likely be taking the bike elsewhere to a certified fitter to perform a proper road bike fit and this would involve another $120, if I wanted to be dialed in correctly. ($120 + $25 = $145 extra for a supposed closeout sale) Just as I was about to give a $200 down-payment on the bike, I asked Bill about their return policy. Because the bike is a closeout, I was told they only give buyers 48 hours to return the bike. I tried to explain how that would make it tough to ensure that I'd have time to be fitted properly and get the bike back to them in case it really isn't the right size (since they don't do measurements). I was told their 48 hour return limit "is set in stone." Then I asked Bill about a tuneup to adjust for natural cable stretch after a breaking-in period; something that ANY bike shop should offer to new bike purchasers. He got all vague, and suggested "uhm...we'll take care of it somehow." Eventually I left a voicemail stating that I didn't see this working out; thanks but no thanks. Got a voicemail in return later from the owner Curt, who said he'd "work with me" to make this happen...and that I could have more time for a return, if that sounded interesting. The only time BikeFix was willing to do something to make the sale go easier was when I was walking away from it. The bottom line is I'm sure this shop is good for family bikes and such, but for serious road cyclists I'd consider buying a bike elsewhere.
It's like an auto shop, but for bikes. They don't sell bike, but they fix them better than any where I've ever been. I'd been trying to get my bike worked on at Lickton's for years, but they don't seem to do repairs any more. They told me about Curt at Bikefix, who is only a half block away. He built a new kit bike for me and moved components from one bike to another, and he's the first mechanic who ever actually dialed in the shifting on my 8 speed Dura Ace.
He does a lot of high end, but when I was dropping off there were two different families with kids picking up their bikes.
He doesn't keep posted hours, but he's always available whenever I call. A serious shop.