My husband and I are Enterprise Plus members; however, this was our first rental experience as husband and wife. We rented a car to drive over to Niagara Falls for our honeymoon and the drive was fantastic not only because of the beautiful weather but because this location really looked out for us and provided us a great car. I had made my reservation at the wrong location and the agent assisted me with correcting the matter and with no problem. Thank you for the part you played in making my honeymoon so fantastic! R. B.
Easiest, most efficient, professional experience we've ever had with a car rental...no exaggeration. Representatives for rental and return were pleasant and helpful, car was an upgrade, and price was "right".
Awesome customer service experience. They picked me up from my home and dropped me back off to my home after returning the car. I also received a free upgrade two levels above what I rented. They exceeded my expectations and I will rent from them moving forward.
It was a positive experience. I received the Ford Escort 2014. It was clean but needed to be vacuumed. The staff was kind. Steven was knowledgeable and very helpful. I truly appreciated being picked up and dropped off. I have an infant and it made things easier. Thank you!
This was my third time renting from Enterprise. They are always courteous and nice. They answered all of my questions, being clear and concise. They even gave me a free upgrade which I needed for my full weekend! I would definitely recommend Steve and Scott at Enterprise!
The staff was very attentive my needs and friendly! Thank you Enterprise!
Well for being a know car rental company poor customer service , all my information is on my Emerald Club and had to give him all my information again license and cc again then he said o your Emerald Club. Plus gave a car where no USB OR 12volt worked. Phone to work on vehicle setup didn't work. What got me it took 25 minutes to get my car. This is not acceptable. Not happy at all, told check in person at airport about the car what didn't work. So if you do rent a car please check all all electronic on car before you leave.
National Car Rental is a great place to rent a car in Lansing. Their rental cars are always in great condition and their staff is the best at taking care their customers.
Prompt, courteous, and reliable. Everything was as expected.