finance guy jay felix is a crook.avoid this place if you want to enjoy driving your car it is not pleasant to do business here.
This is the worst place ever. An they rip off hardworking people. My fiance bought his leased his car 10 days ago. The transmission has blew up while he was driving. Couple of days after leasing it the belt started making a loud noise. The car started shaking every time he stops. The shocks an struts are breaking. The power steering is messed up. The car has 110,000 miles on it an they are charging him 16,779 dollars for it. They are refusing to give him a replacement vehicle. But they want him to pay a car note for a car he can not drive. For a car they know is a lemon. Someone please help.
We purchased a 2017 Ford Fusion Hybrid to replace a 16yo 2000 Lincoln Towncar. Although my 4yo and 9yo boys cried and hugged/kissed the Lincoln good bye, my husband and I are thrilled with our purchase. The entire experience was smooth and seamless, from being greeted by Eric our salesman, finished up with the Assistant Manager TJ, and Shaun with Finance. Even salesman Dave and Allstate rep Kyle were awesome with our boys! Eric kept working to reach our right price. TJ helped set our door code, program all our electronics (sync phone and garage door opener), answered all our questions, and helped entertain our boys while we worked out all the paperwork with Shaun in finance. Shaun explained everything thoroughly and creatively worked out an affordable method for the extended warranty. All while salesman Dave popped popcorn for our boys and even gave them each a few quarters for being good while waiting. You won't be disappointed with the service you receive from Auffenburg Ford North!
Poor customer service at Newbold Toyota in O'fallon, Illinois. They refused to service my vehicle after giving me an appointment; having me pick up my car stating on the phone for me to take my car back to whoever repaired it in Chicago. My mom intervened because of the obvious safety issue driving four hundred miles with a broken passenger mirror. She was furious that our safety was not a concern to them. Me and my family of long term Toyota customers purchasing such vehicles as the Land cruiser, Toyota Tacoma truck, Prius, Camry and my car the Toyota Venza. What poor service!!!
If you are disabled or have limitations, consider yourself screwed after purchase, unless you have promises in writing.
I bought a jeep from them November of 2014. By February of 2015 it was already in the shop. The spark plugs had never been changed. Eventually the vehicle started to idle weird whenever I started it, warm or cold. We changed the spark plugs. Now it's March of 2015 and the engine has a freaking tick and knock. Had to have it towed to my local jeep dealer to be looked at. Thank god I bought a warrenty when I bought the jeep. I'm 30 weeks pregnant dealing with a crap vehicle they sold me. The car I traded in I owned her 3 years, kept regular maintenance, and had NO problems with it! Will never go there again and will never recommend them to anyone!
This place is a joke, it isn't even worth a one star review. They are pulling a classic bait and switch on customers. We found a listing for the vehicle we wanted online, called a salesman about it and even got pre-approved for the financing for that vehicle. When we went to make sure we wanted it and purchase it the next day (after driving an hour and a half there), the salesman tried showing us other vehicles and claimed that the one we found online wasn't there. We showed them the stock number and they "tried" to locate it and then said "I guess it must have sold last night" even though they could find no record of it and they acted like the vehicle had never existed. Even though we went through all prior approval steps just the night before for THAT vehicle. They also tried claiming it wasn't on their website and while they had removed it from the search listings, the page itself was still active and easily found using Google.
I can buy a Toyota from a lot of places. However, only one place has Sonny Swearingen. We have purchased 3 vehicles in the last 10 years and Sonny is the reason we come back to Newbold. Buying a car can be an enormous hassle, full of haggling and back and forth. Sonny is professional, courteous, experienced and a pleasure to work with. His expertise and knowledge of the vehicles, financing and related purchase items really put us at ease. I have no doubt I will be buying my next car from Sonny now that my wife has hers.
We drove 40 miles to newbold to purchase my 2014 Sr5 premium 4runner. I was very specific about price, model, and color and newbold was the only dealer who met our expectations. Our salesman was great, he gave a tour of the facility in case we ever needed to have work done. This was a plus because he knew we lived far away and still showed us around. He took the time to explain the 4runner's amenities. We will be buying from them if we purchase another toyota.
I left my bank books, a gift card and a few dollars in my vehicle I recently traded in. I called the dealership to have them check the vehicle, and after 7 hours of waiting I called back since they had not called me back. The manager (Craig)checked the vehicle and he said the books were gone. Apparently the detailer or another employee stole the books or discarded them and probably took the cash. The so called manager offered no explanation, no apology, nothing. Didn't offer to check with the guy who cleaned the car. Basically, they were gone and that was it! I didn't care about the cash, just want my bank books back. After spending $43,000 with this Dealership I am utterly disgusted with how I was treated!