Let me start by saying the owners and staff are masters of their craft. The experience at Salon head west is completely different then others. Dealing with true fashion consultants take the guesswork out of how you can and should look. Simply put.,THE BEST
25. Tres Jolie
I have had great experience with John Paul ( haridresser) and Pam (colorist). Ran into a bit of problem with hair loss..they were the ones who firs…
The owner Jeff doesn’t pay his bills. He constantly lied to me about an insurance claim and paying me for the work I did. Can’t imagine how he runs a business with all the lies he told me. I am in the process of filing a lawsuit against him.
Life is short. Go to the BEST, SalonHead West!!!! Always a treat and wonderful experience. You can count on it
My Very first time at Salon Agape! Shannon treated and pampered me like a Queen! Fabulous high light/low lights!!! Hand massage, shoulder massage and even a scalp massage washing the color out of my hair!!! Loves my hair! Be back in 8 weeks! Thank you so much, Shannon for giving me Super Model Hair!!!!
Excellent pedicures. I don't go anywhere else. They take their time and make sure to massage your feet and legs for a long time, even without the deluxe. The deluxe is heavenly!
OWNER (RUSS) EGOTISTICAL, ARGUMENTATIVE BULLY STYLIST STOLE MY MONEY....Long story short, I came in asking for a beautiful shade of red hair and left with a color not even close to the picture I showed.I came back 3 days later and asked Russ politely to fix it. Instead of agreeing , Russ became argumentative, combative ….basically, a jerk. “Well, this was the hair swatch you agreed too…blah blah blah!” We ladies know how closely our hair turns out like the swatches! This bickering went on for about five minutes at least … I could feel myself getting upset to the point of tears. I decided to ask for a refund and get the heck out of there. Mind you, I work in retail at the moment…which means, I make zero money. So, for me to pay Russ $120… $140 (Yeah, I know… I gave him a $20 tip for hair I disliked…. We ladies do it all the time)…. Is A LOT of money for me, anyone in retail, as it is taxing work. Then to go back into a salon and have the jerk off owner be a pr*ck about fixing my hair….. Nah, I wasn’t having it. I wanted my money back.Russ writes me a refund check, insults me a few more times, tells me “Good riddens”… “Don’t come back”…. “I should have known (no sure what this meant?)”….OH…Russ accused me of cheating him out of a free “do” LOL!!! I thought he was delirious, as I came back to have it fixed and didn’t want my money back originally…. It was only when he started to bully me I asked for a refund!Update: This is the moral of Salon D’Mars’ story…… I deposited my refund check to find out Russ put a stop payment on it. Not only is Russ (Owner) incapable of admitting a customer did not like the hair he did….. Russ is not even a decent, ethical business man; one who will allow an unsatisfied customer to seek a service elsewhere. Be prepared for a VERBAL BEATDOWN and FINANCIAL LOSS if you don't like your hair …..
There's NO PLACE that can do color like Jeff & Carolyn! They're simply THE BEST!! Great conversation. Great cuts. Great coffee. Great products. Everything and everyone there is top notch and I'm THRILLED with the staff and the service! Do yourself a favor and treat yourself to an appointment at Salon Head West.
Thao her staff are tremendous! The staff is friendly and they do excellent nails and pedicures. Thao has been doing my nails for many years. Even when she opened her shop in Novi, I followed her across town for her services. Her salon is very clean and caters to her clients. If you want to "get away" for a relaxing hour or so, go to K & T Nail Spa -- they'll treat you like royalty.
Not impressed! I brought my daughter and her best friend here for a fun girls day out for her birthday. I spent a ridiculous amount of money for them to have mini-mani/pedi's, updo hairstyle, and makeup applied. The place was very dirty-the floors and seats were gross. The unenthused teenage girl who took care of my girls barely talked to the girls, rushed through everything and did a bad job. The hairstyles we're a joke...they don't even have hairbrushes!!! Then she tried to rush us out after she messed up several finger/toenails (I had to ask her to fix them). I didn't think to bring flip-flops for the girls, so they had to walk across the dirty floor in bare feet- they apparently have cheap flip-flops for sale, but we weren't offered them... This place is run by a bunch of teenage girls and they kept arguing openly in front of customers about who was supposed to get the station next. This could be a really great place and a really great experience, unfortunately it is mis-managed, and run by a bunch of inexperienced teenagers who know nothing about customer service, and apparently don't like to clean at the end of the day. The girls had fun, but it could have been a much better experience. I left feeling like I had way-overpayed for a lackluster experience.