What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
22849 Orchard Lake RdFarmington, MI 48336
From Business: We work on foreign and domestic automobiles and trucks. Cars, Trucks, Vans and RV'S. Complete Auto Repair and Service. Repair, Rebuilt and Service Automatic and S…
20175 Haggerty RdNorthville, MI 48167
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From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
41695 Grand River AveNovi, MI 48375
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From Business: Do you have auto glass damage? For windshield, window or back glass repair and replacement in the Novi area, turn to Safelite AutoGlass. Those in Novi and surroun…
43111 Grand River AveNovi, MI 48375
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From Business: Because you need to TRUST who’s working on your car. Schedule an appointment online. We have extended hours and convenient locations to make it easier for you to …
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Novi Autolab took our $300 for service coupons, closed and will not return my calls. I called Corporate and they said Autolab coupons are location specific, so guess what, we are screwed. I would never do business with any Autolab again. If Corporate makes this right, I will come back and respond again.
We moved into the area just a year ago and we found Novi Motive through a coupon mailer, and we're so glad we did! I appreciate their friendly staff and their honest, trustworthy technicians. I love that they have a little play area, and the free coffee and comfortable waiting area, it makes bringing my three little ones along very easy, and even enjoyable!
Have been using Novi-Motive for over 20 years. Tom the owner, is a mechanic ,dedicated to finding the true cause of problems. Will go an extra mile to ensure that problems are correctly defined and explained to the customer. Repairs are always correctly completed.A great local resource. You actually get to talk to a mechanic who has inspected your car, can explain the problem and discuss alternative corrective actions. This is something you do not get with auto dealerships.Novi -Motive is committed to repairing their customers cars and returning them in a serviceable a safe condition. The many testimonials bear this out.
Extremely poor customer service. I was stranded at 275 and 96, the guy that answered the phone at Keford was extremely rude when my wife called to pay. We used Hadley instead. They were polite, prompt, and professional.
I had some major repair done at the Novi Auto Lab location and just want to say that I would give them the highest recommendation possible. This repair shop excels in every way. I've been to many different auto repair shops in the past which includes auto dealerships, but have never been as completely satisfied as I have been at Auto-Lab in Novi. Customer service is outstanding. The service advisor Chris was my single point of contact. He addressed all concerns I presented. Repairs have brought my vehicle up to original standards. My 9-year-old car (which is a 2007 Saturn Aura XE) handles like new once again. The vehicle repairs were made several days ahead of the date that the shop indicated it would take to make the repairs. Cost of repairs (parts and labor) are never cheap, but the prices Auto Lab Novi charges are very much in line with what other similar repair shops would charge and the quality of the parts and workmanship is superior.
Very reasonable prices and quick service. I had my windshield done and it was less than everyone else wanted. Very good place to go to.
Very fast, good service and very nice to deal with I will recommend this to everyone call 5 Star Towing for all your needs
I used Keyford when my car was damaged in an accident. They were great with helping me with the process and the car looks great! I now send all my clients to them as well.
My Son's truck was stranded 20 miles away from home. I had no idea what to do other than I knew I needed a tow truck at 10:00 pm on a work night. I called another company (Hadley) as they came up first on the google search, the guy was rude and hung up on me. The West Bloomfield Police department told me to call Keford so I did. They took less than 45 minutes to get there and were less expensive than Hadley. The customer service was a breath of fresh air and I am thankful for them coming to our rescue! I will be putting Keford in my contacts so I know EXACTLY who to call if I ever am stuck again!
Just picked up my car from Keford, and what a Great Job! From the time they towed me from the accident scene until I picked it up today, totally professional. Girls at front desk very knowledgeable and helpful. Highly recommend using Keford.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.