Salon D'mars

OWNER (RUSS) EGOTISTICAL, ARGUMENTATIVE BULLY STYLIST STOLE MY MONEY....



Long story short, I came in asking for a beautiful shade of red hair and left with a color not even close to the picture I showed.



I came back 3 days later and asked Russ politely to fix it. Instead of agreeing , Russ became argumentative, combative ….basically, a jerk. “Well, this was the hair swatch you agreed too…blah blah blah!” We ladies know how closely our hair turns out like the swatches! This bickering went on for about five minutes at least … I could feel myself getting upset to the point of tears. I decided to ask for a refund and get the heck out of there.

Mind you, I work in retail at the moment…which means, I make zero money. So, for me to pay Russ $120… $140 (Yeah, I know… I gave him a $20 tip for hair I disliked…. We ladies do it all the time)…. Is A LOT of money for me, anyone in retail, as it is taxing work. Then to go back into a salon and have the jerk off owner be a pr*ck about fixing my hair….. Nah, I wasn’t having it. I wanted my money back.

Russ writes me a refund check, insults me a few more times, tells me “Good riddens”… “Don’t come back”…. “I should have known (no sure what this meant?)”….OH…Russ accused me of cheating him out of a free “do” LOL!!! I thought he was delirious, as I came back to have it fixed and didn’t want my money back originally…. It was only when he started to bully me I asked for a refund!

Update: This is the moral of Salon D’Mars’ story…… I deposited my refund check to find out Russ put a stop payment on it. Not only is Russ (Owner) incapable of admitting a customer did not like the hair he did….. Russ is not even a decent, ethical business man; one who will allow an unsatisfied customer to seek a service elsewhere.

Be prepared for a VERBAL BEATDOWN and FINANCIAL LOSS if you don't like your hair …..