43440 W Oaks Dr, Novi, MI 48377
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I went for a pedicare with my girlfriend. It was my first time every being at Luv. I even mention that when I came in. My service was horrible!! I will never go back! I hardly ever get a pedi done so I was so looking forward to it. I paid for 45mins. and I was not even there for 45mins. let a lone received any type of service for that period of time. When I went to pay and was asked how my service was. I let them know that I was not happy at all. There were ladies at the cash register, one said to give a discount, but the one that ring me up did not give me a discount at all. I just left I was very upset and before I would make anything else of this I just left. If there were a minus star to click that would be my choice. I will never go back EVER again. GO somewhere else save your money!!!!!!
Went in to get pampered with a $42 pedi!! I was highly impressed with the beautiful gold bowls, and massage chair !!!! My girl did a full pedi with a wonderful lemon scrub by Opi up toy knee caps !!! Wow. Then came the hot oil massage what seemed 20 minutes (awesome ). Also to the knees then hot towel wrap to knees !!!! It was fab!!! I left feeling so relaxed. And for the piece it's worth it ladies!!!! I love. Lov.
Awful!!! I went for the first time 3 weeks ago on a Saturday, Sunday when I woke up, 1/3 of my thumb nail OPI Gel polish was gone and the polish was so far from my cuticle, it looked like my nails had been done a week ago, not 1 day ago!!!
Went bk to the shop to show them my nails, they quickly said that they would comp my next visit. Came back the following Saturday and my nails were so thick I couldn't pick things up, put on my jewelry, etc...
I will NOT go back!!
Wow! There are some seriously slanderous comments here! I have been a regular at this salon since they opened! I have always had great service and been greeted promptly. However, I do feel that things do not run AS smoothly now that Luv had to eliminate their front desk, but that is my only complaint and it is directed towards the corporate office. These girls work hard enough giving the clients stellar nail services and the fact that the techs are expected to step away from guests to do a job that should be handled by a receptionist (which they used to have full-time!) is unreal. I must give KUDOS to the techs at Luv. They are very talented, educated, and friendly. BRING BACK FRONT DESK HELP FOR THESE GIRLS!
This place is horrible the manicurists complain the whole time, walk ins are turned away with nothing but a shrug despite their huge sign saying walk ins welcome and worst of all the manicurists don't know what they are doing. The first time I went my manicure was ok and pretty cheap despite having to listen to the non stop complaining about how short staffed they are so I went back for a pedicure. I made an appointment but when I got there I wasn't in the book. They took me anyway but I was told they don't usually take walk ins. Maybe they should take the sign down. Pedicure was horrible. She didn't clip my nails or do anything with my cuticles. When my polish smudged she tried to fix it by putting more polish on top. When that didn't work she offered to redo them by that time I had already been there over an hour and needed to leave. $40 later I still have to do my toes myself. What a waste of money. Do not go here.
I have tried this location twice and will never go back! The first time I had to wait for 30 minutes past my appointment time and the manicure was only okay. This last time was the worst manicure I have ever had! First, she didn't remove all of my shellac polish and throughout she kept trying to file it off which made my nails very thin, then she pushed back my cuticles without using any cuticle cream, she shaped my nails but left the corners so sharp that I had to file them myself at home, she did not evenly coat my nails with the polish and she barely used any clear coat - and the whole thing took her over an hour! It's only been a few days and multiple nails are already chipped. This place is not worth the time or the money.