Keford Collision & Towing
39586 Grand River Ave, Novi, MI 48375
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My Son's truck was stranded 20 miles away from home. I had no idea what to do other than I knew I needed a tow truck at 10:00 pm on a work night.
I called another company (Hadley) as they came up first on the google search, the guy was rude and hung up on me. The West Bloomfield Police department told me to call Keford so I did. They took less than 45 minutes to get there and were less expensive than Hadley. The customer service was a breath of fresh air and I am thankful for them coming to our rescue! I will be putting Keford in my contacts so I know EXACTLY who to call if I ever am stuck again!
GREAT SERVICE! Just picked up my car today. Looks great! They matched my pearl white paint perfectly. There was a lot of damage and I can't believe it came out so good. Keford towed my car to their shop so I kept it there even though the insurance company wanted to take it to their shop. GLad I did too. My mom got her car done a little while ago in Livonia and she is still having problems with it. I'm going to tell her to bring it here. They can probably fix it. Cathy helped me get a rental car from Enterprise and I dropped it off at the shop when I was done. Very convenient. Nice people who really care about the customer. So happy to have my car! Thank you.
I just saw their post on Facebook about their most loyal customer. Some guy who has been bringing his cars to them for over 60 years....that's loyalty. I can definitely say that I know what he means when he says Keford is the only shop I trust to work on my cars, I feel the same way. I have always had beautiful work done, and the people have always been very pleasant and professional to deal with. They make it a very enjoyable experience to get your car worked on,especially when they are done, my car always looks better than when it was new! Thank you Keford Collision for many years of excellent service!
Thank you very much for your kind words. Our most loyal customer, George, you referred to in your post is has had many cars repaired at our shop over the years. He recently told me his first car he brought to us was his mothers car. His last car, a Jaguar, he had transported up to Michigan from Florida. The company down there tried to have his car totalled because it was so clean, and they would have gotten a good price at auction for it. We assisted him and were able to save his car so he could keep it and not have to shop for a new car. We help many people save their car from being totalled by the insurance company, and can save you money by keeping your car. We very much appreciate your praises, and can't wait to serve you again in the future. Tom Herrington, President
Very Professional Service. For Towing and Autobody repairs I always recommend Keford. They have done my work for over 20 years and have always been happy with their work. They are family owned for over 50 years. I knew their dad and he was the same. They really care about the work they do, and won't cut any corrners, even if insurance companies want them to, they make it very clear that they work for you, the customer. Hard to find that type of customer loyalty today. All my friends use these guys too. They are the best and bend over backwards for you.
Really Outstanding Service and Follow-Up!
Keford provided excellent service for me, for some towing I had them do, and also some body work I had done on my 2010 Ford Taurus. The picked me up on the expressway and were there in about 15 minutes. The repairs were done ontime and I cannot tell where they worked on my car, it's really unbelievable. I also just got a follow up letter and a registered lifetime warranty in the mail from them. Obviously the customer comes first with Keford. I would Highly recommend their services.
Fantastic Service! I have tried other companies in the area, and they do not compare to the service I recently received at Keford. It was so convenient to have may car repaired at the shop where it was towed to. They handled everything for me, got me a rental car right away and everything. Cathy upfront explained the whole process for me, and everyone was very professional. I would highly recommend Keford's Services to anyone. I had a $2000 job done in just 3 days, and it looks better than before. The even cleaned the whole interior for me, I never expected that. Thank you everyone at Keford you're the best!!
10/29/2009Provided by Citysearch -
I brought my car to Keford recently, and I can't believe how good it came out. Not only are the repairs and paint work beautiful, but they cleaned the inside of the car, better than I ever have! It's nice to know there are still quality, family owned businesses that really care about great personal service, and outstanding craftsmanship.