Jo-Ann Fabric and Craft Stores
43570 W Oaks Dr, Novi, MI 48377
Parking: Lot, Private
Price Range : Average
No coupons available
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03/14/2011Provided by Citysearch -
he manager of this store is horrendous.. A very nasty male who got sadistic glee out of telling me he wont let me return a item I bought for the price I paid for it..So I called 800 customer service and they said the store is incorrect for doing this..So I went back into the store and the rude girl who waited on me before I got the manager did the same thing..Then she called the manager who made me wait 15 minutes before he walked over to me and kept giving me exaggerated dirty looks, then gleefully said he wasnt going to help me and shoved the item at me and demanded I leave the store. . I had to call customer service again and am still waiting for a response.. In all the years I bought things from this store I never returned anything other than 1 item with a receipt..Today was the 2nd time in 9 years and because I didnt have a receipt I got hell over it.
The manager also said many other things that were rotten to me while I was in the store before kicking me out of there in front of everyone..I just didnt feel like typing all of it on here..This has got to be one of the worst stores I have ever shopped in..Before this incident there has been many times I came in there and had to wait in a mile long line because they are too cheap to hire enough people there to wait on everyone..
Beware of this store if you dont want a rotten nasty customer service.. This store gets my thumbs down
09/24/2010Provided by Citysearch -
I use to love this store but lately the service has been awful. I went to get my fabric cut and waited for 5 min before anyone talked to me. Then a customer comes up and yells so they let her ahead of me. Other times the employees have complained about their jobs rather then helping with questions. I'm done with this store.