Dr. Robert Brateman, MD

As a very thorough and outstanding physician, I would say Dr. Brateman is one of the best. Good patient side mannerisms, talks to you, is genuinely concerned. The office is OK. He runs too large a patient load though and things breakdown from there. Hard to get appointments - I was told I'd have to wait a month and a half for annual physical appointment. He runs the business, like a business - there are no prisoners when it comes to being late or missing an appointment. Charged almost $100 for missing an appointment. I was traveling for an emergency trip for work in Houston, could have never made it. No prisoners when it comes to being late on a bill. I had misplaced the late fee charge and within 45-days it was being followed up on by a collections agency. I then went to pay the bill in person and book an appointment. I was told this was not an option. I asked for my records was told the bill needed to be paid. I undertsand professionalism and a need to be thorough. However, empathy and understanding should guide that. I got nothing and the receptionist, while she felt bad, told me this is the direction from Dr. Brateman himself. Patient lost