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Neighborhood
Novi
Category
Sports Cards & Memorabilia

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Rebecca P.

04/02/2011

Overall
NO RETURNS, EXCHANGES OR STORE CREDIT!

I have a husband and three boys so this has always been a favorite stop at 12 Oaks Mall. We have made many purchases there and have always been happy until we bought something defective. I bought my son a canvas tote with a Red Wings emblem on it for Valentines Day. He used it once and one of the loops that holds the drawstring just disinigrated. When I tried to exchange it, the store manager told me there was nothing she could do because when she sold it to me it was fine. When I pointed out that it was obviously defective, she reiterated that when I bought it, it was fine. We will NEVER buy another thing at this store. BUYER BEWARE!

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